Associate, Machine Learning Engagement Management

The Associate, ML Engagement Management is a critical role on OfferFit's Implementation team. As an EM, you will be responsible for all phases of the program execution process, including designing, configuring, and expanding OfferFit use cases. This role requires expertise in technical program delivery, process engineering, and relationship building with customer stakeholders. The EM will also contribute to OfferFit's product strategy and ensure a customer-centric product roadmap. This position offers the opportunity to work closely with customers, lead the AI transformation in marketing technology, and be part of a fast-paced and supportive team.

• Own all phases of OfferFit use case delivery working alongside OfferFit implementation engineers and customer executives, marketers, and IT stakeholders
• Run design sessions with customers to decide on and document use case requirements and integration approach
• Champion delivery & project management excellence through development of process playbooks and best practices
• Conduct analyses on project health and deliverables
• Build relationships with key stakeholders at OfferFit customers
• Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
• Participate in determining OfferFit’s product strategy

• Passionate about technical program delivery, process engineering, defining strategy, and championing best practices
• Expert in developing relationships with customer stakeholders
• Experience in designing, configuring, and expanding use cases
• Ability to run design sessions with customers to decide on and document use case requirements and integration approach
• Knowledge of delivery and project management excellence
• Proficient in conducting analyses on project health and deliverables
• Ability to build relationships with key stakeholders at customer organizations
• Strong communication skills to effectively communicate customer needs to product and marketing teams
• Participation in determining product strategy
• Entrepreneurial mindset with initiative and creativity
• Ability to build trust-based relationships and have direct, challenging conversations
• Passion for new technologies and their potential impact on business-as-usual
• Strong organizational and planning skills
• Clear and persuasive communication skills in both writing and speech.

• Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
• 100% remote work environment with flexible hours
• Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
• Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health "barometer" meetings)
• Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
• Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
• [US Only] Competitive benefits (major medical, vision, dental and LTD) and 401K matching program