Manager, Machine Learning Engagement Management
OfferFit
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Posted:
August 11, 2023
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Remote
About the position
The Manager, ML Engagement Management is a critical role on OfferFit's Implementation team. This role involves owning all phases of the program execution process for designing, configuring, and expanding OfferFit use cases. The ideal candidate should be passionate about technical program delivery, process engineering, and defining strategy in a dynamic environment. Building relationships with customer stakeholders and ensuring program success are also key responsibilities. This role offers the opportunity to be the face of the company, working alongside customers and internal teams to help them succeed in the AI transformation happening in marketing technology.
Responsibilities
- Own all phases of OfferFit use case delivery working alongside OfferFit implementation engineers and customer executives, marketers, and IT stakeholders
- Run design sessions with customers to decide on and document use case requirements and integration approach
- Champion delivery & project management excellence through development of process playbooks and best practices
- Conduct analyses on project health and deliverables
- Build relationships with key stakeholders at OfferFit customers
- Communicate customer needs to OfferFit’s product & marketing teams to ensure a customer-centric product roadmap
- Participate in determining OfferFit’s product strategy
Requirements
- Passionate about technical program delivery, process engineering, defining strategy, and championing best practices
- Expert in developing relationships with customer stakeholders
- Experience in designing, configuring, and expanding use cases
- Ability to run design sessions with customers to decide on and document use case requirements and integration approach
- Strong project management skills and ability to champion delivery excellence
- Proficient in conducting analyses on project health and deliverables
- Ability to build relationships with key stakeholders at customer organizations
- Effective communication skills to relay customer needs to product and marketing teams
- Participation in determining product strategy
- Entrepreneurial mindset and ability to take initiative
- Strong interpersonal skills and ability to build trust-based relationships
Benefits
- Generous PTO (starting at 25 days PTO per year) and Parental Leave policy (12 weeks paid)
- 100% remote work environment with flexible hours
- Quarterly gatherings where we meet in person in a different city to work together, bond as a team and celebrate our progress
- Weekly team events (lunch and learns, trivia, virtual escape rooms, town hall and team health "barometer" meetings)
- Ability to learn and develop from an experienced leadership team (ex-Amazon, McKinsey, BCG, and IBM, among others) who are focused on building a talented, diverse, and inclusive team
- Dedication to building a strong culture (e.g., team resource groups, weekly recognitions, major life event celebrations, mental health/sustainability days off, etc.)
- Commitment to a diverse and inclusive workplace
- Equal opportunity employer