Associate, Loyalty Experience Operations
About The Position
Fanatics is seeking an Associate, Loyalty Experience Operations to support the execution and operational management of VIP and loyalty experiences across our ecosystem. This role sits within the Loyalty Reinvestment team and serves as a core operator behind our ticketing programs, hospitality activations, and partnership-driven experiences. The Associate will ensure events, ticket distributions, and related assets are executed with precision, accountability, and consistency at scale. This position is ideal for someone highly organized, systems-minded, process-oriented, and who thrives on building structure, maintaining data integrity, and ensuring premium experiences are delivered flawlessly. You will work cross-functionally with VIP Hosting, Partnerships, Marketing, Finance, and Operations to maintain visibility across assets and events, ensuring seamless customer experiences and disciplined operational execution.
Requirements
- 1-3 years of experience in event operations, hospitality coordination, or marketing operations
- Experience working with ticketing platforms (TicketManager a plus), CRM systems, or event management tools preferred
- Strong systems orientation and ability to reconcile data across multiple platforms
- High attention to detail and strong organizational discipline
- Ability to manage multiple concurrent workstreams in a structured and calm manner
- Comfortable collaborating cross-functionally
- Strong written and verbal communication skills
- Proactive problem solver with a process-improvement mindset
- Interest in data-driven operations and scalable experience delivery
Responsibilities
- Serve as system operator for TicketManager and related tracking platforms, including event creation, ticket block setup, customer data management, troubleshooting, and reporting
- Own the operational process for ticket distribution, confirmations, attendance tracking, and post-event reconciliation
- Reconcile TicketManager, Airtable, and other tracking systems regularly to ensure data accuracy and visibility
- Maintain real-time communication channels to manage ticket requests, changes, cancellations, and issue resolution
- Track and report ticket utilization, fill rates, and key engagement metrics to internal stakeholders
- Maintain accurate records of allocated assets across events, including tickets, hospitality packages, and related benefits
- Coordinate and execute VIP experiences including suites, watch parties, hospitality programs, and acquisition events
- Prepare run-of-show documents, event checklists, and on-site materials
- Manage event logistics including guest lists, check-in, F&B coordination, venue communication, and vendor management
- Support on-site execution to ensure smooth operations and exceptional guest experiences
- Track utilization of event and VIP assets pre- and post-event for reporting purposes
- Reconcile post-event attendance and usage data and prepare structured event recaps
- Monitor event pacing and report fill rates, confirmations, and key operational metrics to leadership
- Prepare recurring Events & Hospitality overview decks, including upcoming activations and performance summaries
- Maintain consistent communication with VIP Hosting to ensure seamless client experience
- Coordinate with Partnerships teams to manage ticket allocations, asset activation, and related logistics
- Partner with Finance on vendor setup, invoicing, and expense reconciliation
- Organize internal stakeholders and enforce event timelines and deliverables
- Maintain standardized templates, trackers, and documentation to support repeatable execution
- Identify operational friction points and recommend process improvements
- Ensure compliance with internal systems, reporting standards, and financial processes
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
