Customer Experience & Operations, Associate

F. Schumacher & Co. • Passaic, NJ

14h • Onsite

About The Position

Paramount Prints, a subsidiary of F. Schumacher & Co., is an in-house hand-screened and digital printing studio operating across two facilities: one in Brooklyn Navy Yard for digital production, and another in Passaic, New Jersey, for both hand-screened and digital production. The company oversees the entire production process, from screen making and file work to managing raw materials, printing, new product development, and shipping and receiving, primarily serving its parent company and third-party B2B customers. This end-to-end supervision ensures an eco-friendly process, unparalleled design flexibility, and superior quality control through a custom, hands-on approach. The ideal candidate is a detail-oriented and dependable executor who prioritizes accuracy and efficiency. They are organized, responsive, and communicate clearly, understanding the importance of every detail in a production environment. This individual follows through on tasks, flags problems early, and is eager to learn the rhythms of the craft.

Requirements

• 1 to 3 years of experience in customer service, order coordination, or operations support, ideally in a B2B or manufacturing environment
• High attention to detail and a systematic approach to data entry, tracking, and follow-up
• Clear and professional written and verbal communication, comfortable corresponding with client contacts at procurement and operations level
• Proficiency with standard business tools including email, spreadsheets, and shared file systems; interest in using AI to improve productivity
• Reliable and organized; able to manage multiple open orders or tasks simultaneously without losing accuracy
• Collaborative and low-ego; comfortable asking questions and escalating when needed

Nice To Haves

• Exposure to order management or ERP systems in a prior role
• Familiarity with invoicing or basic accounts receivable processes
• Bilingual in English and Spanish

Responsibilities

• Customer communications across the order lifecycle, serving as a reliable point of contact for the procurement and operations teams of client accounts, providing timely, accurate updates on order status and delivery timelines, and escalating promptly when something changes.
• Order entry and data accuracy, entering client purchase orders into the system, verifying details against source documents, and flagging discrepancies before they reach the production floor.
• Invoice preparation and follow-up, generating timely invoices for completed orders, ensuring they reflect what was produced and shipped, and supporting resolution of any billing questions from clients to accelerate revenue recognition and ensure seamless customer experience.
• Cross-functional coordination support, working alongside the Director of Production Planning, Production Manager, and Shipping Manager to relay accurate information on order status, priorities, and delivery timelines between internal teams and clients.
• Facility and administrative operations support, assisting with the day-to-day administrative tasks that keep the Passaic facility running, including facility maintenance and coordination of routine operational needs.
• Account and order record maintenance, keeping client account information, order histories, and contact details current and accurate in the system, supporting onboarding of new accounts as directed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 251-500 employees