Associate, Employee Experience & Operations

New York Life Insurance Co•New York, NY

3d•Hybrid

About The Position

When you join New York Life, you are joining a company that values career development, collaboration, innovation, and inclusiveness. You will have the opportunity to grow your career while developing personally and professionally through various resources and programs. New York Life is a relationship-based company and appreciates how both virtual and in-person interactions support our culture. The Business Planning team is part of the Experience & Digital Marketing organization (E&DM). It supports E&DM and enterprise partners through (1) management of E&DM’s integrated business plan, roadmap, and portfolio of work, (2) mobilization and delivery management of large-scale, cross-functional programs and projects that support E&DM’s strategic goals, (3) synthesis and packaging of complex work into clear plans and narratives, and (4) the empowerment of E&DM employees to organically grow, connect, and collaborate to achieve business outcomes. What great looks like in this role You are an energetic, curious, and organized professional who is excited about making an impact in a fast-paced Experience & Digital Marketing organization. You thrive on variety — one day you might be coordinating an employee engagement event, the next you’re exploring workplace AI efficiencies or helping prepare materials for a department-wide meeting. You bring a positive attitude, strong attention to detail, and a genuine desire to learn and grow. You are someone who takes initiative and ownership of your work. When you’re given a task or a project, you follow through and you proactively communicate where things stand. You ask questions, you take notes, and when you get feedback, you absorb it and apply it the next time. You are building your voice and excited to proactively engage in meetings, even when more senior roles are present. You genuinely enjoy working with people. You care about employee experience, culture, and helping others feel connected to the organization. You are detail-oriented and reliable — the person stakeholders count on to make sure nothing falls through the cracks. You are excited about growing your Business Planning career and see this role as a launchpad for that development.

Requirements

A bachelor’s degree required.
1–3 years of relevant experience, including internships. Prior internship experience within New York Life or a similar large organization is a strong plus.
Exposure to or interest in program coordination, employee engagement, internal communications, event planning, or operational support.
Demonstrated ability to manage multiple priorities, communicate proactively, and deliver reliable work in a professional setting — whether through internship experience, academic projects, or extracurricular leadership.
Strong organizational skills with the ability to manage multiple tasks and keep track of details in a deadline-driven environment.
Proactive communicator — shares status updates, asks questions, and flags issues without needing to be chased.
Strong written communication skills, including the ability to draft clear emails, recaps, and announcements. Verbal communication and presentation skills that are developing and coachable.
Collaborative and people-oriented, with a genuine interest in working with colleagues across all levels of the organization.
Dependable and detail-oriented — when something is assigned, it gets done on time and to the best of your ability.
Comfortable and adapatable in a fast-paced, evolving environment where the end output can sometimes be vague, priorities can shift, and flexibility is valued.
Genuine enthusiasm for employee engagement, culture-building, and helping people feel connected and supported.
Proficiency in PowerPoint and Microsoft digital collaboration tools, or platforms/tools that are similar.
Regarding AI: It is required that the candidate is either skilled in using AI tools, or is willing and eager to learn. Extensive training and resources will be provided by the company.

Nice To Haves

Prior internship experience within New York Life or a similar large organization is a strong plus.
Familiarity with Adobe Workfront is a plus.

Responsibilities

Partner with stakeholders to support and drive the program management and delivery of employee growth & culture initiatives, including AI immersion and training, internal communications and engagement, department meetings and resources, new hire onboarding, and career development.
Work closely with the Head of Business Planning to execute the employee growth & culture strategy — owning coordination, logistics, scheduling, and follow-through for program roll outs and events.
Draft and manage distribution of communications related to the engagement program, including announcements, recaps, survey distribution, and results summaries.
Track program participation, maintain program calendars, and surface insights on what’s working and what could improve.
Prepare program updates for team meetings and leadership forums, with coaching and support from your manager to build your presentation skills over time.
Manage recurring departmental operations including organizational chart updates, floor plan and seating chart maintenance, new hire onboarding coordination, and administration facilitation.
Support the Chief of Staff office with logistics and coordination for department-wide events, resources, and other leadership-driven initiatives.
Maintain operational documentation and ensure processes are current, efficient, and well-communicated to the broader team, in collaboration with leadership.
Support the broader Business Planning team on cross-functional initiatives as needed, including contributing to business plan reporting, OKR tracking, and program status updates. As capacity and interest allow, there is opportunity available to grow the role to manage cross-functional projects within E&DM.
Contribute to team-wide efforts around process improvement, tool adoption (including Workfront and AI tools), and operational standardization.
Collaborate with Business Planning colleagues to ensure alignment and information flow across the team’s portfolio.