Associate LMS Administrator

Promega•Madison, WI

23h

About The Position

Provide technical and administrative support for the Learning Management System (LMS) by maintaining system functionality, troubleshooting user issues, supporting training program administration, and ensuring accurate learning records in collaboration with cross functional teams.

Requirements

One year of experience in IT support, systems support, or technology administration role, or a degree or certification in Information Systems, Information Technology, or a related field.
Ability to follow established workflows, documentation standards, and communication practices.
Experience providing first-level technical support for software systems, including issue intake, troubleshooting, documentation, and escalation to more senior team members.
Demonstrated ability to apply analytical problem-solving skills to routine technical issues using documented procedures and available resources.
Ability to complete assigned work independently while collaborating with others on shared tasks under defined priorities, timelines, and guidance.
Strong organizational skills and attention to detail when managing system data, user records, documentation, and support requests.
Clear written and verbal communication skills, with the ability to explain technical information to non-technical users in a clear and supportive manner.
Demonstrated proficiency in digital tools and technology, including Microsoft applications and mobile platforms, with the ability to adapt and leverage emerging technologies, such as artificial intelligence, to improve efficiency, automation, and collaboration.

Nice To Haves

Previous experience working with a learning management system in an administrative, support, or user-facing role.
Experience creating, editing, or maintaining technical documentation, job aids, or user support materials.
Exposure to instructional design, software training, or user enablement activities, particularly in support of existing training programs.
Introductory experience or coursework related to reporting, data analysis, or data visualization, with an emphasis on accuracy and consistency.
Experience using Articulate 360 or similar e-learning development tools to support or maintain learning content.
Experience using web-conferencing or virtual meeting platforms such as Teams, Zoom, or similar tools in a support or administrative capacity.

Responsibilities

Maintain day-to-day administrative functions and perform technical maintenance of the LMS, including account management, automation tasks, user and administrator permissions, and configuration of LMS settings within defined parameters to support system functionality and established specialty training programs.
Provide proactive user support by troubleshooting LMS and user account issues, documenting problems and resolutions, prioritizing issues based on defined impact criteria, communicating clearly with end users and internal partners, and identifying recurring issues to support process and documentation improvement.
Use internal and external ticketing systems to record, track, document, and resolve technical issues and other LMS related inquiries in accordance with established support procedures.
Run testing and document findings for new LMS features, integrations, and third-party tools; work with training and program stakeholders to help pilot features that support existing and future LMS-housed specialty programs.
Monitor LMS program activity and completion metrics on predefined reporting standards, generate routine reports, and escalate data discrepancies, technical issues, or potential risks to senior LMS or training team members for review.
Maintain accurate and up-to-date documentation for LMS support processes, administrative procedures, and program-related system configurations.
Collaborate with LMS and IT team members to escalate and support resolution of complex technical issues affecting system performance or LMS-supported programs.
Track LMS administration and program-related tasks and milestones using project management software, following established workflows, priorities, and reporting expectations.
Maintain confidentiality of training records, survey responses, and correspondence in accordance with company policies and regulatory requirements.
Demonstrates inclusion through their own words and actions and is accountable for a safe workspace. Acts with kindness, curiosity and respect for others.
Embracing and being open to incorporating Promega’s 6 Emotional & Social Intelligence (ESI) core principles in daily work.
Understands and complies with ethical, legal and regulatory requirements applicable to our business.