Associate, Life Service - Advice Centre

RBC • Mississauga, ON

1d • Onsite

About The Position

You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As an Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

Requirements

• Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
• Excellent oral and written communication skills
• Strong attention to detail and problem resolution skills
• Ability to navigate between multiple systems
• Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
• Ability to work independently in a structured environment, with proven time management, organizational skills
• Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice To Haves

• Knowledge of insurance products & policies (Life and Health)
• Call centre experience

Responsibilities

• Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
• Respond to email inquiries related to their policies by both owners and brokers
• Provide insurance assistance to clients based on their needs
• Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
• Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary
• Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
• Use procedures effectively and seamlessly during calls

Benefits

• Flexible benefits
• Work/life balance
• Career development programs
• Investment and retirement savings plans
• Competitive pay
• High-earning potential
• All the tools, training, and team support you need to grow your business and career
• Flexible work/life balance options
• RBCI software tools to boost your productivity

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed