Bilingual Associate, Life Service - Advice Centre

RBC•Mississauga, ON

1d•Onsite

About The Position

You are a dynamic individual with a passion for helping people by joining our fast-paced Life Service team at the RBC Insurance Advice Centre. As a Bilingual Associate, Life Service you will interact with clients over the phone, providing them with insurance answers related to their policy details.

Requirements

Bilingualism (English and French) required, as you will regularly serve our clients with English and French-speaking needs.
Flexibility to work a variety of shifts as our Centre is open Monday to Friday 8 am to 8 pm EST, to better help our clients
Excellent oral and written communication skills
Strong attention to detail and problem resolution skills
Ability to navigate between multiple systems
Demonstrated skills in providing world-class client service that will come across as professional, warm, and friendly to our clients
Ability to work independently in a structured environment, with proven time management, organizational skills
Must be able to meet the technological and confidentiality requirements of the role (i.e., private and quiet space, Internet connectivity, etc.)

Nice To Haves

Knowledge of insurance products & policies (Life and Health)
Call centre experience

Responsibilities

Effectively answer inbound calls centered on updating, managing, and reporting of policy information to our clients – life and health policy owners and brokers
Respond to email inquiries related to their policies by both owners and brokers
Provide insurance assistance to clients based on their needs
Accurately analyze and report all information in relation to the terms and conditions of the policy in a timely manner
Exhibit a consistent, positive client experience with every conversation and resolve client concerns at the first point of contact, demonstrating the ability to connect through discussion and escalate as necessary
Demonstrate a solid understanding of the policies and effectively communicate them to clients and brokers
Use procedures effectively and seamlessly during calls