Associate IT Support Services Analyst

Simpson Strong-Tie•Columbus, OH

7d•$25 - $40•Onsite

About The Position

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. As an Associate IT Support Services Analyst, you will be responsible for the on-site IT support of Simpson Strong-Tie’s Ohio, Minnesota, Maryland, and Connecticut offices. You will be providing Level 1 & 2 support of IT issues with user applications, systems and network devices is the primary focus of this role.

Requirements

1 year experience in a technical call center or supporting users
1 year experience demonstrable Windows operating system and MS Office expertise
1 year experience Microsoft Active Directory and Azure environments and in applying application security therewith
1 year support of basic network infrastructure including LANs, WANs and WiFi.
1 year experience Microsoft Server support
1 year managing medium to large projects from planning to fulfillment.

Nice To Haves

Self-Management: Display a high level of initiative, effort and commitment towards completing assignments in a timely manner.
Teamwork: Build and sustain cooperative working relationships.
Attention to Detail: Achieve thoroughness and accuracy when accomplishing a task.
Self-Management: Manage multiple projects and completing priorities.
Problem Solving: Identify options for solving a problem and evaluate the strengths and weaknesses.
Speaking: Effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Writing: Write in a clear, concise, and organized manner for the intended audience.
Customer Focus: Quickly and effectively, solve customer problems.

Responsibilities

Address internal employees’ IT related issues and requests, follow up with employees on open incidents and requests and document support efforts in the service desk systems. (50%)
Install, monitor and maintain user workstations, operating systems, and application (25%)
Suggest and implement Helpdesk/IT support process improvements (10%)
Assure compliance with internal controls related to particular IT functions (5%)
Write knowledgebase articles of solutions and “how to” information for users and IT technicians (5%)
Administer and maintain network security access (5%)