Associate IT & Security Engineer

Synthesis Health•Huntington, WV

9d•$65,000 - $80,000•Remote

About The Position

Synthesis Health is seeking an entry-level Associate IT & Security Engineer to join its Enterprise IT & Security Team. This is a 100% remote position for a team based across the United States and Canada. The role reports to the Director of IT and Security, and responsibilities are expected to grow with hands-on experience, with a defined career path to IT & Security Engineer, Senior, and beyond. The engineer will operate the internal IT service desk; manage employee and contractor onboarding and offboarding; provision and support Windows and macOS devices and Windows 365 Cloud PCs; triage security alerts; and collect evidence for HIPAA, HITRUST, SOC 2, and ISO audits. The role also maintains knowledge-base documentation, supports ongoing IT and security projects, and automates repetitive work using PowerShell and Microsoft Graph as appropriate. The successful candidate is a proactive, adaptable learner who enjoys a fast-paced environment, continuous learning, and evaluating business efficiencies. The employee is expected to adhere to company values and behaviors in interactions with colleagues and customers.

Requirements

A diploma or degree in IT, computer science, or cybersecurity, or equivalent self-directed learning.
Working familiarity with Windows and macOS.
Fundamentals of networking, including DNS, DHCP, TCP/IP, and VPN, and identity concepts including accounts, groups, MFA, and single sign-on.
Workable knowledge of how phishing protections, least privilege, and patching are enforced on enterprise systems.
Clear written communication, including ticket notes, runbooks, and emails that colleagues who are not technical can follow.
Legally eligible to work in the United States.

Nice To Haves

Microsoft fundamentals or role-based certifications (SC-900, MS-900, AZ-900, MD-102, SC-200, SC-300), or active study toward one.
CompTIA A+, Network+, or Security+ certification.
Hands-on exposure to Entra ID, Intune, Defender, Microsoft 365 admin center, or Google Workspace.
Coding fluency in PowerShell, Bash, or Python.
A GitHub profile, home lab write-up, or blog post about a problem solved.
Experience with a ticketing system such as Zendesk, Jira, or ServiceNow.
Basic knowledge of compliance frameworks such as HIPAA, SOC 2, or ISO 27001.
Industry experience in healthcare or medical imaging.

Responsibilities

Serve as the first point of contact for internal IT and security requests in the service desk queue, resolving issues where possible and escalating others with documentation.
Manage onboarding and offboarding for employees and contractors, including Entra ID accounts, licenses, group membership, Devolutions, SaaS access, and completion records.
Provision and support Windows and macOS devices through Intune and Apple Business Manager, as well as Windows 365 Cloud PCs for contractors.
Triage alerts in Microsoft Defender XDR and Sentinel, including user-reported phishing, risky sign-ins, and device compliance failures, escalating to the Director as needed.
Collect and upload audit evidence in Vanta for HIPAA, HITRUST, SOC 2, and ISO programs, and help conduct periodic access reviews.
Keep the knowledge base current by updating runbooks for repeat tasks.
Help deliver ongoing projects, including mobile app protection policies, Purview sensitivity labels, the internal service desk, and the SharePoint intranet.
Automate repetitive tasks with PowerShell and Microsoft Graph after learning the processes manually.