Associate IT & Security Engineer

Synthesis Health•Huntington, WV

8d•Remote

About The Position

Synthesis Health is seeking an Associate IT & Security Engineer to join its Enterprise IT & Security Team. This is an entry-level position with responsibilities that grow through hands-on experience and a defined career path to IT & Security Engineer, Senior, and beyond. The role reports to the Director of IT and Security and supports a fully remote team across the United States and Canada. The position runs the internal IT service desk; manages employee and contractor onboarding and offboarding; provisions and supports devices and cloud PCs; triages security alerts; and gathers evidence for HIPAA, HITRUST, SOC 2, and ISO audits. The engineer also maintains the knowledge base, contributes to ongoing IT and security projects, and automates repeatable work using PowerShell and Microsoft Graph after learning the processes manually. The company seeks a proactive, adaptable learner who enjoys a fast-paced environment, pursues continuous learning, and looks for ways to improve business efficiency. The employee is expected to follow company values and behaviors in interactions with colleagues and customers.

Requirements

A diploma or degree in IT, computer science, or cybersecurity, or equivalent self-directed learning.
Working familiarity with Windows and macOS.
Fundamentals of networking, including DNS, DHCP, TCP/IP, and VPN.
Familiarity with identity concepts, including accounts, groups, MFA, and single sign-on.
Workable knowledge of how phishing protections, least privilege, and patching are enforced on enterprise systems.
Clear written communication, with ticket notes, runbooks, and emails understandable to nontechnical colleagues.
Legally eligible to work in the United States.
Proactive, adaptable approach, interest in continuous learning, and attention to business efficiencies.

Nice To Haves

Microsoft fundamentals or role-based certifications, such as SC-900, MS-900, AZ-900, MD-102, SC-200, or SC-300, or active study toward one.
CompTIA A+, Network+, or Security+ certification.
Hands-on exposure to Entra ID, Intune, Defender, the Microsoft 365 admin center, or Google Workspace.
Coding fluency in PowerShell, Bash, or Python.
A GitHub profile, home lab write-up, or blog post describing a problem solved.
Experience with a ticketing system such as Zendesk, Jira, or ServiceNow.
Basic knowledge of compliance frameworks such as HIPAA, SOC 2, or ISO 27001.
Industry experience in healthcare or medical imaging.

Responsibilities

Serve as the first point of contact for internal IT and security requests in the service desk queue; resolve requests where possible, escalate others, and document work.
Manage onboarding and offboarding for employees and contractors, including Entra ID accounts, licenses, group membership, Devolutions, SaaS access, and completion records.
Provision and support Windows and macOS devices through Intune and Apple Business Manager, as well as Windows 365 Cloud PCs for contractors.
Triage alerts in Microsoft Defender XDR and Sentinel, including user-reported phishing, risky sign-ins, and device compliance failures; escalate to the Director as appropriate.
Collect and upload audit evidence in Vanta for HIPAA, HITRUST, SOC 2, and ISO programs, and help conduct periodic access reviews.
Keep the knowledge base current by updating runbooks with repeatable tasks.
Help deliver ongoing projects, including mobile app protection policies, Purview sensitivity labels, the internal service desk, and the SharePoint intranet.
Automate repetitive tasks with PowerShell and Microsoft Graph after learning the processes manually.
Adhere to company values and behaviors in interactions with colleagues and customers.