Associate IT Operations Engineer

Johnson Controls•Montreal, QC

4d•CA$65,000 - CA$90,000•Onsite

About The Position

As a global leader in smart, healthy, and sustainable buildings, Johnson Controls' mission is to reimagine building performance to serve people, places, and the planet. This role provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives. Johnson Controls is committed to providing reasonable accommodations to candidates, applicants, and employees with disabilities, in accordance with applicable human rights legislation and, in Ontario, in accordance with the Accessibility for Ontarians with Disabilities Act, 2005 ("AODA"). When a request is made, accommodations will be provided throughout the recruitment and selection process. To request accommodation, please contact us. Any information you provide regarding accommodation measures will be treated as confidential.

Requirements

Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
Provide software installation, configuration, and troubleshooting support.
Perform endpoint vulnerability remediation in alignment with security standards.
Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
Provide local infrastructure support for servers, network equipment, and VOIP systems.
Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
Perform local mobile device administration.
Support IT procurement processes for hardware and related services.
Manage access permissions including network share access.
Ensure local IT security compliance including communications room setup, maintenance, and access control.
Assist compliance and audit teams with required IT audit activities.
Provide satellite office IT support, including travel as required.
Manage and coordinate IT vendors at the site or regional level.
Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset.
Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.

Nice To Haves

On the job/cross training opportunities

Responsibilities

Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
Provide software installation, configuration, and troubleshooting support.
Perform endpoint vulnerability remediation in alignment with security standards.
Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
Provide local infrastructure support for servers, network equipment, and VOIP systems.
Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
Perform local mobile device administration.
Support IT procurement processes for hardware and related services.
Manage access permissions including network share access.
Ensure local IT security compliance including communications room setup, maintenance, and access control.
Assist compliance and audit teams with required IT audit activities.
Provide satellite office IT support, including travel as required.
Manage and coordinate IT vendors at the site or regional level.
Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset.
Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.