IT Operations Engineer

Johnson Controls•Totowa, NJ

6d•$65,000 - $90,000•Hybrid

About The Position

Provides a variety of information technology support services including but not limited to connectivity, hardware and software support, and end-to-end Field IT incident and service request resolution. This role also supports the delivery of Enterprise and Business Unit (BU) projects and initiatives.

Requirements

Connectivity support
Hardware support
Software support
End-to-end Field IT incident and service request resolution
Support of Enterprise and Business Unit (BU) projects and initiatives
PC lifecycle management
Local infrastructure support for servers, network equipment, and VOIP systems
On-site Smart Hands support
Liaison with third-party vendors and internal IT support teams
Local mobile device administration
IT procurement processes for hardware and related services
Access permissions management
Local IT security compliance
IT audit activities support
Satellite office IT support
IT vendor management
Service Level Target (SLT) adherence
Proactive customer communication
Strong service ownership
Customer-focused mindset

Responsibilities

Install, configure, and support hardware including PCs, tablets, mobile devices, printers, and specialized equipment.
Provide software installation, configuration, and troubleshooting support.
Perform endpoint vulnerability remediation in alignment with security standards.
Support Enterprise and Business Unit (BU) project demand, including both planned and unplanned initiatives.
Deliver Tech Hut / walk-up IT support services.
Manage PC lifecycle activities including provisioning, refresh, disposal, and asset management tasks.
Provide local infrastructure support for servers, network equipment, and VOIP systems.
Deliver on-site Smart Hands support and act as liaison with third-party vendors and internal IT support teams.
Perform local mobile device administration.
Support IT procurement processes for hardware and related services.
Manage access permissions including network share access.
Ensure local IT security compliance including communications room setup, maintenance, and access control.
Assist compliance and audit teams with required IT audit activities.
Provide satellite office IT support, including travel as required.
Manage and coordinate IT vendors at the site or regional level.
Deliver Field IT services in accordance with defined Service Level Targets (SLTs) using the Johnson Controls Service Management toolset.
Demonstrate proactive customer communication, strong service ownership, and a customer-focused mindset.