IT Operations Engineer
About The Position
ID.me is seeking an IT Engineer to join their IT Operations team. This team is responsible for maintaining the reliability, security, and continuous improvement of the core systems that support a company of approximately 1,000 employees. This is a hands-on engineering role where the individual will build integrations and automations connecting IT and business platforms, ensure critical services are highly available, and serve as a dependable technical resource. The role offers a high degree of autonomy, requiring the engineer to investigate unfamiliar systems, understand complex interdependencies in a fast-paced environment, and prioritize tasks. The emphasis is on pragmatic, incremental improvements over perfect solutions, with a strong focus on Security, Compliance, and Data governance. Key aspects include raising issues early, clear communication with both technical and non-technical stakeholders, and supporting colleagues. This is an opportunity for an engineer who enjoys solving challenging problems independently in a complex environment and shaping the IT organization's operations.
Requirements
- 3+ years of hands-on experience as an IT / systems engineer (or similar) in an enterprise environment, able to carry technical work independently.
- Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
- Strong API fluency (REST / JSON, OAuth, webhooks) and the ability to read and write code in Python, Bash, or similar.
- Demonstrated experience integrating and automating across SaaS platforms and business systems.
- Experience with applying AI and LLM-based automation to reduce operational toil.
- A self-starter who works with a high degree of autonomy — identifies what needs doing, gathers context independently, and drives it to completion.
- Comfortable operating amid ambiguity and incomplete documentation, quickly building understanding of unfamiliar and fast-changing systems.
- Solid fundamentals in systems administration, corporate directory / identity, networking, and endpoint management.
- Excellent written and verbal communication, with the maturity to keep stakeholders informed and to raise risks constructively.
- A pragmatic, iterative delivery style — ship "good enough, then iterate" rather than stalling on perfection.
Nice To Haves
- Experience with MDM solutions (Jamf, Intune) and supporting macOS at scale.
- Familiarity with modern automation and workflow tooling, and version control systems.
- Experience with monitoring, observability, and building resilient, highly available services.
- Relevant industry certifications.
Responsibilities
- Design, build, and maintain integrations and automations that connect IT and business systems, eliminating manual, repetitive work.
- Administer, configure, and optimize core IT platforms and business SaaS applications, ensuring consistent performance and reliability.
- Script and deploy solutions organization-wide (Python, Bash, or similar) and automate repeatable operational processes.
- Integrate systems through APIs and webhooks — handling authentication, rate limits, retries, and error cases.
- Handle advanced technical troubleshooting across IT systems, endpoints, identity, and integrations, and support escalations from the IT Support team.
- Implement proactive measures for high availability, monitor system performance, and remediate availability and performance issues before users feel them.
- Contribute to disaster recovery planning and execution, ensuring swift restoration of critical services.
- Proactively identify improvements to systems and processes, then scope and deliver them without waiting to be told.
- Create and maintain clear documentation, configuration standards, and runbooks for both technical and non-technical audiences.
- Partner with engineering, security, and compliance teams to develop responsible, well-governed solutions.
- Share knowledge with teammates and contribute to the overall capability of the IT Operations team.
- Communicate technical concepts, risks, and trade-offs clearly and calmly to teammates and stakeholders.
- Perform other duties as assigned to meet team and organizational needs.
Benefits
- Comprehensive medical, dental, vision
- Health savings account
- Flexible spending accounts (medical, limited purpose, dependent care, commuter benefit accounts)
- Basic and voluntary life and AD&D insurance
- 401(k) with company match
- Parental leave
- Unlimited paid time off subject to the terms and conditions of the PTO policy, including 8 company wide holidays
- Short and long-term disability insurance
- Accident and critical illness insurance
- Referral bonus policy
- Employee assistance program
- Pet insurance
- Travel assistant program
- Wellbeing and childcare discounts
- Benefit advocates
- Learning and development benefit
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
