Associate IT Engineer

XR Extreme Reach•Burbank, CA

2h•$50,000 - $60,000

About The Position

The Associate IT Support Engineer serves as the primary IT point of contact for the Burbank office, providing technical support for onsite and remote employees. The role combines hands-on desktop support with administration across Microsoft 365, identity management, endpoint tools, meeting room systems, and local network infrastructure. Working under the guidance of senior IT engineers, the position supports local and global projects, hardware refreshes, and ongoing technology improvements. The role provides day-to-day support across Windows 11 and macOS environments, manages user and device lifecycles, supports Microsoft 365 and identity services, assists with local infrastructure, and contributes to IT projects and documentation. Occasional support outside standard business hours may be needed for maintenance, critical incidents, or project needs.

Requirements

Approximately 2–4 years of professional experience in IT support, desktop support, or help desk roles.
Strong troubleshooting skills across Windows 11 and current versions of macOS.
Hands-on experience supporting Microsoft 365 applications and services.
Working knowledge of Active Directory and/or Microsoft Entra ID, including user management, groups, permissions, and SSO.
Familiarity with endpoint management tools such as Microsoft Intune or Endpoint Central and with software patching.
General understanding of networking concepts, including TCP/IP, DNS, DHCP, Wi-Fi, and VPN, as well as IT security best practices.
Experience using an IT service management system for ticketing and issue tracking.
Willingness to provide occasional support outside standard business hours for maintenance, critical incidents, or project needs.
Strong verbal and written communication skills and ability to assist technical and non-technical staff.
Excellent problem-solving skills, customer service orientation, and issue ownership.
Strong organizational skills to manage multiple priorities effectively in a fast-paced environment.
Self-motivated, collaborative, and eager to expand skills in systems, cloud, and networking technologies.

Nice To Haves

Experience administering Microsoft Intune, Entra ID, or Microsoft 365 services.
Exposure to Windows Server administration, PowerShell, or scripting and automation tools.
Familiarity with meeting room AV equipment, including Logitech and Poly.

Responsibilities

Provide day-to-day technical support for onsite and remote users across Windows 11 and macOS, including laptops, desktops, mobile devices, email, applications, and peripherals.
Log, track, prioritize, and manage support tickets through the IT service desk system, maintaining ownership through resolution or escalation.
Support meeting room audio/visual technologies and video conferencing systems, including Logitech and Poly equipment.
Serve as the primary IT point of contact for the Burbank office and coordinate with global IT teams and external hardware and software vendors.
Manage employee onboarding and offboarding, including account provisioning, access adjustments, device imaging, hardware setup, and equipment recovery.
Build, configure, deploy, patch, and maintain Windows and Mac endpoints, mobile devices, and tablets using endpoint management tools.
Maintain accurate hardware and software inventory records and ensure device compliance with company security standards.
Administer user accounts, groups, licensing, and access within Microsoft 365 and Microsoft Entra ID / Active Directory.
Assist senior engineers with monitoring, maintaining, and basic troubleshooting of local network infrastructure, including Wi-Fi, DNS, DHCP, Group Policy, VPNs, and printers.
Enforce established IT security procedures, configuration guidelines, and change management workflows.
Participate in local and global IT projects, hardware refreshes, software deployments, and system upgrades.
Test software updates, OS patches, and configuration changes before broader deployment.
Maintain technical documentation and contribute solutions to the team knowledge base.
Identify recurring technical issues and proactively suggest improvements to IT systems and employee workflows.