Associate Interventional Glaucoma Sales Representative - Miami

Sight Sciences•Miami, FL

2d•Onsite

About The Position

This role supports the sales team in promoting and selling surgical glaucoma devices to ophthalmologists, clinics, and surgery centers. The Associate Interventional Glaucoma Sales Representative will build relationships with healthcare professionals by understanding their needs and providing information on how our products can improve patient outcomes. This position will help identify new sales opportunities, manage customer inventory, and handle ordering processes. The role involves preparing necessary paperwork, addressing customer concerns, and completing required training on anatomy, clinical aspects, and technology. The associate will also provide surgical case coverage, maintain customer contact before and after procedures, and participate in product training sessions. Additionally, they will support senior sales representatives in educating healthcare teams, learn to demonstrate product features, and attend various sales meetings and conferences. Assisting in maintaining customer relationships through excellent service and follow-up, keeping CRM records, and adapting to changing environments are key aspects of this role. The position requires timely completion of administrative paperwork, reporting to the Manager, and maintaining professional relationships with key stakeholders. Staying updated on industry trends and competitor products, and gathering customer feedback are also important responsibilities.

Requirements

Bachelor’s degree in business, life sciences, healthcare, or a related field.
2 years sales experience is required.
Proficiency with Microsoft Office and willingness to learn CRM systems.
Support company goals and objectives, policies and procedures that comply with FDA Quality System Regulations (QSR), ISO 13485, and any other applicable domestic or international requirements.

Nice To Haves

Previous experience in the surgical environment is preferred.
Interest in healthcare, medical devices, or sales is highly desirable.
Strong communication and interpersonal skills with the ability to build rapport with healthcare professionals.
Eagerness to learn and develop sales skills with the intent of developing into a sales representative.
Basic understanding of medical or healthcare concepts is an advantage.
Self-motivated and driven with the ability to work independently.

Responsibilities

Assist the sales team in promoting and selling surgical glaucoma devices to ophthalmologists, clinics, and surgery centers.
Build relationships with healthcare professionals by understanding their needs and providing information on how our products can improve patient outcomes.
Help to identify new sales opportunities within the assigned territory.
Work with sales representative to effectively manage customer based inventory, truck stock, and ordering management.
Neat, accurate, and timely preparation of paperwork necessary to consummate transactions with customers.
Calmly and effectively address concerns and complaints of physicians, whether they are actual or potential customers.
Responsible for completing and passing all initial and ongoing required anatomical, clinical, and technology related training to include product and field certifications.
Support the sales team with collaborative or independent surgical case coverage of Sight Sciences’ technologies with ophthalmologists in surgery centers or hospitals.
Maintains direct contact with customers before and after surgical cases to provide approved marketing assets, support materials, and/or respond to customer needs.
Participate in product training sessions to understand the technical aspects of glaucoma devices and surgical procedures.
Support senior sales representatives in educating healthcare teams on product usage.
Learn to demonstrate product features and benefits to potential customers effectively.
Attend various sales training workshops, sales meetings, national/regional conferences, and relevant trade shows.
Assist in maintaining relationships with existing customers by providing excellent customer service and follow-up support.
Keep records of customer interactions and sales activities using CRM.
Ability to adapt to changing customer and environmental expectations and work collaboratively with sales team members and leaders to deliver solutions to expressed needs.
Complete administrative paperwork in a timely manner and provide reports to Manager regarding established average call activity and feedback from physicians.
Ability to adapt to a fast-paced and changing environment.
Complete weekly sales planning updates aligned with territory case support, sales initiatives, and activities.
Engage in clear and consistent daily communication (written and verbal) with sales representative, the sales leader, and team.
Complete all administrative paperwork in a timely manner.
Accurate and timely preparation of reports of business transactions and expense accounts.
Maintain a professional and credible image with key physicians, medical office and hospital personnel, distributors, consultants, vendors, and co-workers.
Willingness to travel (including overnight) within the territory or region as needed.
Stay up-to-date on industry trends, competitor products, and new developments in glaucoma treatment.
Gather and report feedback from customers to help the sales team improve strategies and product offerings.