Associate Inside Sales Representative

Simpson Strong-Tie•Riverside, CA

1d•Onsite

About The Position

Simpson Strong-Tie is a leader in engineered structural connectors, software, and solutions for the building industry. We maintain a reputation as a trusted manufacturer, partner, and corporate citizen committed to our customers and employees. Our founder, Barc Simpson established 9 Principles of Business we live out as company values and have made Simpson Strong-Tie an inspiring place to work since 1956. Our team of talented people are dedicated to our shared mission: to provide solutions that help people design and build safer, stronger structures. Learn about our company culture directly from our team. As an Associate Inside Sales Representative, you will assist the Inside Sales department by data entering all email and faxed orders onto the computer, then communicating with the customer on product availability and providing order confirmation. You will be responsible for servicing the customer by handling all types of customer problems and requests as well as processing orders. You will be training on our products to answer customer questions as well.

Requirements

Customer service – 2 years minimum experience required.
Proficiency with Microsoft365 - Outlook, Excel, Word, and similar computer programs required.
Able to consistently demonstrate reliable, punctual attendance.
Able to add, subtract, multiply, and divide whole numbers, fractions, percentages and decimal equivalents.
Able to read and write simple correspondence and able to follow instructions.
Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Ability to apply common sense understanding to carry out instructions furnished in written, oral or diagram form.
Ability to quickly and effectively solve customer problems.
Ability to communicate one-on-one and in small group settings and in a team atmosphere.
Ability to communicate professionally both verbally and in writing required.
Ability to focus on attention to detail and ensure accuracy of information

Nice To Haves

High School Diploma or General Education Degree (GED) is required. College preferred.

Responsibilities

Handle customer inquiries and requests: Process orders, answer inquiries, and help solve issues that are received via phone or email.
Compile and sort emails and digital orders according to priority.
Review orders for any deficiencies prior to entry; resolve discrepancies by using standard procedure or returning incomplete orders to team leader for resolution.
Verify customer information is correct.
Input customer sales order by inputting alphabetic and numeric information into order entry system.
Communicate with customers by phone and email their order confirmation with unit price, shipping dates, and any anticipated delays.
Inform Operations and other departments of pertinent information about the order when necessary.
Escalate customer issues to Department Leadership Team as needed to properly resolve issues.
Maintain customer confidence and protect operations by keeping information confidential and professional.
Help with additional duties as determined by management and as needed and as skills develop.
Continue to learn and grow within role and take on new challenges toward next levels.