Associate Infrastructure Communications Analyst

Skadden, Arps, Slate, Meagher & Flom LLP and Affiliates • Philadelphia, PA

2d • $58,200 - $65,000 • Hybrid

About The Position

The Associate Infrastructure Telecommunications Analyst will assist in providing easy-to-use, reliable, cloud-based telephony, messaging, unified communications, and collaboration services to the university community. This entry-level role is ideal for a recent graduate or a professional with less than one year of experience who is eager to learn modern UCaaS/CCaaS platforms. A primary focus of this role in 2026 will be supporting the University’s transition from legacy on-premise PBX systems to a Zoom cloud-based solution.

Requirements

• Bachelor’s degree (or equivalent college/technical training) in Information Technology, telecommunications, or a related field.
• 0–1 years of experience
• Demonstrated ability to navigate modern software, cloud administration portals, spreadsheets, and databases.
• A strong desire to learn and resolve diverse technical problems across hardware, software, and networks.
• Clear verbal and written communication skills are essential for coordinating with university departments and vendors.
• Ability to perform tasks involving walking, standing, kneeling, and crawling in confined spaces such as mechanical rooms or crawl spaces.
• Must be able to lift up to 30 lbs and transport equipment.

Nice To Haves

• Internship experience in IT or telecommunications is a plus.
• An interest in or familiarity with AI-driven tools, such as conversational AI, automated transcription, or AI call routing.

Responsibilities

• Assist in the administration and feature configuration of Zoom Phone.
• Manage Moves, Adds, and Changes (MACs) for users, including account provisioning, virtual line setups, and endpoint installations.
• Under guidance, investigate and resolve telephony issues related to SIP trunking, call routing, and network interconnectivity.
• Serve as a technical extension of the Networking team by assisting with Layer 1 and Layer 2 support, hardware provisioning, and troubleshooting Ethernet/Phone jacks and cabling.
• Maintain accurate records for cabling locations and billing, and assist in uploading updates for E911 routing compliance.
• Provide direct instruction and troubleshooting for faculty and staff using softphones, hardware devices, and web-accessible reporting tools.

Benefits

• Eligible to work from home 1 to 2 days per week with supervisor approval.
• Financial assistance may be available for relocation to meet residency conditions, but is not guaranteed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level