Associate Infrastructure Analyst

Deriva Energy•Charlotte, NC

7d•Onsite

About The Position

Deriva Energy is seeking an Associate Infrastructure Analyst to join the Network & Telecom team. This role will support day-to-day network operations, monitoring, and basic troubleshooting across enterprise and operational technology (OT) environments. The Associate Infrastructure Analyst will work under the guidance of senior engineers and the IT Manager to maintain network stability, assist with incident resolution, and support ongoing infrastructure improvements and compliance efforts. This role will be located at the Deriva Headquarters office in Charlotte, NC.

Requirements

Bachelor’s degree in information technology, computer science, cybersecurity or a related field
In lieu of Bachelor's degree(s) listed above, High School/GED AND 4 years or more of related work experience
Foundational understanding of networking concepts (TCP/IP, routing, switching, DNS, DHCP)
Two (2) years or more of experience in IT support, networking, or infrastructure environments
Entry-level certifications such as CompTIA Network+, CCNA (or in progress)
Exposure to Cisco networking equipment or similar technologies
Familiarity with network monitoring tools (e.g., SolarWinds)
Basic understanding of firewalls and VPN concepts
Exposure to ServiceNow or IT ticketing systems
Interest in learning regulatory environments such as NERC CIP
Strong willingness to learn and grow in network engineering
Attention to detail and good documentation habits
Effective troubleshooting and problem-solving skills
Ability to follow established processes and escalate appropriately
Strong communication and teamwork skills
Customer-focused mindset
Applicants must be authorized to work for ANY employer in the U.S. We are unable to sponsor or take over sponsorship of an employment Visa at this time.

Responsibilities

Assist with monitoring and maintaining LAN/WAN network infrastructure across data centers and remote sites
Support basic configuration and troubleshooting of Cisco routers, switches, and firewalls
Help maintain VPN connectivity for remote users and site-to-site connections
Assist with enterprise wireless network support and troubleshooting
Support out-of-band management tools (e.g., OpenGear) for remote access
Escalate complex issues to senior engineers as needed
Monitor network health and performance using tools such as SolarWinds
Respond to alerts and assist in troubleshooting network incidents
Document incidents and resolutions in ServiceNow
Support after-hours troubleshooting on a limited, rotational basis with oversight
Assist in creating and submitting change requests following established processes
Help maintain accurate documentation, network diagrams, and runbooks
Support CMDB updates, including configuration items (CIs) and relationships
Assist in maintaining secure network configurations aligned with internal policies and NERC CIP requirements
Support documentation and evidence collection for audits
Follow established procedures for access control and network segmentation
Work closely with network engineers, IT team members, and third-party vendors
Assist with coordinating basic vendor tickets and support requests
Participate in team knowledge sharing and training sessions