Infrastructure Support Analyst

Scotiabank • Toronto, ON

8d • Onsite

About The Position

Contributes to the overall success of the Global Network Operations Centre (GNOC) as part of the 24x7 shift team ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures. In this role, you will champion a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge. As part of a 24x7 network operations, which runs on 12-hour rotational shifts and rotates during weekdays, weekends and during bank statutory holidays, the Infrastructure Support Analyst is expected to monitor, triage and action/escalate network alerts/events. Conduct health check and provide reporting and incident communications. Attend bridge and troubleshooting calls. Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents. The Infrastructure Support Analyst will answer the 24/7 hotline and respond team emails. Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs). Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions. Champions a high-performance environment and contributes to an inclusive work environment.

Requirements

• Post-secondary education in a technology related field
• Demonstrate technical knowledge or experience with Cisco routers, switches & firewalls.
• Cisco Certifications, CCNA required
• Possess superior problem-solving and decision-making skills to resolve work issues in a dynamic environment.
• Demonstrate a technical understanding of TCP/IP (e.g., routing, switching & security).
• Familiar with the following technical subjects: 1) BGP/OSPF protocols; 2) LAN/WAN technologies; 3) Cisco WiFi; 4) Fortinet Firewalls; 5) F5 Load Balancers; 6) Network Monitoring tools; 7) Aruba/Silver Peak SD-WAN; 8) Zscaler
• Possess a strong customer orientation and a keen ability to learn rapidly.

Nice To Haves

• CCNP an asset.
• Firewall Certifications, Fortinet certifications an asset.
• Load Balancer certifications, F5 certifications an asset.
• Python scripting knowledge or experience an asset.

Responsibilities

• Monitor, triage and action/escalate network alerts/events.
• Conduct health check and provide reporting and incident communications.
• Attend bridge and troubleshooting calls.
• Work with the help desk to fix user related network issues and open tickets with carrier and vendors for related network incidents.
• Answer the 24/7 hotline and respond team emails.
• Implement network changes as per provided MOP (Method of Procedure) and implement Firewall Port Requests (FPRs).

Benefits

• Diversity, Equity, Inclusion & Allyship
• Accessibility and Workplace Accommodations
• Upskilling through online courses, cross-functional development opportunities, and tuition assistance.
• Competitive Rewards program including bonus, flexible vacation, personal, sick days and benefits will start on day one.
• Community Engagement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree