Associate Implementation Manager
About The Position
This role gives you a front-row seat to how major health plans and reseller partners bring Virta to their employer groups. You'll work closely with cross-functional teams to deliver successful launches and create exceptional first impressions for our customers. Along the way, you'll build implementation expertise, strengthen your customer-facing project management skills, and gain experience working across teams to solve operational challenges. If you're a strong communicator and problem solver who enjoys managing projects and making a meaningful impact, this role is an excellent opportunity to grow your career.
Requirements
- 2+ years of experience in implementation, client onboarding, or healthcare operations, ideally supporting digital health companies, health plans, or PBM partnerships
- Proven ability to manage multi-stakeholder projects with precision and accountability
- Strong customer communication and relationship-building skills
- Technical and operational aptitude in areas like data exchange, eligibility workflows, or healthcare integration
- Ability to identify risks, escalate issues appropriately, and deliver high-quality implementations.
Responsibilities
- Manage implementations for small and mid-market health plan groups serving as the primary operational contact during onboarding
- Maintain project plans, timelines, and deliverables; coordinate execution across internal and external teams
- Coordinate technical and operational launch requirements for small and midmarket health plan groups, including eligibility validation, marketing readiness, and client configuration
- Identify and escalate risks early, troubleshoot issues, and ensure launches stay on track
- Build relationships with customer contacts, partner teams, and internal stakeholders, helping build excitement ahead of launch while establishing Virta as a trusted partner
- Contribute to continuous improvement by refining implementation processes, tools, and partner playbooks
Benefits
- HIPAA training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
