Associate Implementation Manager

FourKites•Chicago, IL

10h•Hybrid

About The Position

At FourKites, we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Associate Implementation Manager at FourKites, you will serve as the strategic orchestrator behind enterprise transformations for Global 1000 companies managing complex supply chains. This role combines deep functional consultation with comprehensive project management to ensure successful software deployments. You will act as the trusted advisor who transforms complex logistics challenges into streamlined solutions, building stakeholder relationships while ensuring enterprise implementations deliver measurable business outcomes. Impact & Scope: With each implementation, you directly enhance supply chain visibility for major enterprises, contributing to operational efficiency improvements and cost reduction across global logistics networks.

Requirements

Recent graduate with a BS (Bachelor of Science) in math, statistics, economics, engineering, or a quantitative discipline, and a GPA of 3.5 or above.
Exposure via coursework or internships to enterprise software, business processes, or project-based work, eager to build a career in SaaS implementation.
Exposure to supply chain, logistics, or transportation through relevant coursework or internships.
Passionate about helping customers see the value of FourKites and advocating for their success.
Strong communication and presentation skills, with the ability to adapt style across different stakeholders and organizational cultures.
Strong analytical skills, attention to detail, and comfort translating between technical and business concepts, including clear documentation.
Comfortable working with enterprise software tools (CRMs, project management platforms, spreadsheets and data tools), AI tools and genuine interest in how AI is changing implementation workflows.
Collaborative mindset, adaptable to shifting priorities, and comfortable helping keep teams and meetings aligned.
Coachable and growth oriented, with a willingness to learn from feedback.
Able and willing to travel to customer sites - 30% or higher.

Responsibilities

Serve as part of the Global Implementation team, committed to helping enterprise customers successfully adopt FourKites as both a technology solution and a strategic approach to supply chain visibility across their organization.
Act as a trusted advisor, empathetic customer advocate, problem solver, and product expert to support customers building their first supply chain visibility workflows in FourKites.
Function as a consultant focused on onboarding the rapidly growing Global 1000 customer base, ensuring they get off on the right foot and continue to derive maximum value from the platform over time.
Deeply understand both FourKites' capabilities and each customer's unique business challenges, including the operational issues being resolved through implementation, to serve as both a product expert and strategic partner through the change process.
Execute implementations for each customer based upon their specific processes, requirements, and jointly established goals to ensure successful adoption; tailoring approaches to meet customer objectives as needed.
Facilitate the implementation process and associated activities, such as stakeholder training, executive reviews, and regular progress meetings to ensure project success and platform adoption.
Oversee complex enterprise projects from initiation through deployment, coordinating internal teams (technical leads, carrier operations specialists) and external stakeholders across multiple time zones.
Develop comprehensive project roadmaps with clear milestones, managing scope changes while maintaining delivery timelines and identifying potential challenges early.
Serve as a valuable liaison to the product team, providing real-time customer feedback and helping to align the product roadmap with customer visions and operational goals.
Partner with internal relationship stakeholders including Sales and Customer Success to deliver a cohesive customer experience from pre-sales through transition and beyond.
Analyze the strengths and opportunities of the implementation approach, both at individual customer and program levels, to drive continuous enhancement of how we serve enterprise clients.
Maintain alignment between executives, IT teams, operations managers, and end users throughout the implementation lifecycle, ensuring smooth handoffs and long-term success.