Associate Implementation Consultant

Brown & Brown Insurance

14d•$65,000 - $75,000•Onsite

About The Position

The Associate Implementation Consultant is a key team member of the National Employee Benefits Technology (EBTech) Department. The department deploys various software tools to our valued customers and their employees for use in health care reform compliance, automated benefits enrollment, and other needs for automation. The incumbent is responsible for carrying out and overseeing various aspects of that software implementation process, including data analysis/audits, EDI configuration, testing, training, and presentation of their work to customers. The candidate must also be very detail and deadline oriented. The Data/EDI Specialist works directly with customer contacts.

Requirements

Associate’s, or Bachelor’s degree, or equivalent work experience
2-5 years of applicable software implementation experience
Ability to readily learn and apply new information/concepts
Proficient with MS Office Suite
Experience working with personal computer database applications
Exceptional telephone demeanor
Exceptional telephone demeanor, professional approach to problem-solving
Attention to detail and the ability to adhere to strict deadlines
Ability to maintain a high level of confidentiality
Ability to travel for work if requested (Less than 5% of the time)

Nice To Haves

2-4 years of experience in an office environment, preferably in the insurance, human resources, or financial sectors

Responsibilities

Audit and upload data for moderately (or greater) complex new client website implementations or on an ongoing basis for existing clients.
Create and configure new and existing EDI files for moderately (or greater) complex client websites (using third party software).
Solve and Troubleshoot Issues Proficient at root cause analysis and serves as subject matter resource in customer meetings, as needed.
Primarily responsible with final testing and auditing of own and less senior teammates’ work to ensure proper functioning, with oversight. Accountable for individual quality assurance on low to moderate complexity builds.
Maintains working knowledge of health and benefits products, services and tools in order to appropriately configure and test software tools. Maintains working knowledge of health and benefits products, services and tools in order to appropriately service and test software tools.
Primarily responsible for providing training and mentorship of less senior teammates.
Works on moderate complexity (or greater) client projects.
Participation in client meetings as needed.
Provide direct and indirect (through teammate development) daily support to assigned clients and/or clients as directed. Developing root cause analysis skills to provide direct daily support to assigned clients as directed. Anticipates and responds to client support questions as assigned and works directly with clients.
Build courteous and successful relationships with clients, vendors and carriers to improve client retention.
Promote teamwork, support, knowledge sharing and a positive attitude in the department and office. Promote a commitment to achieve or exceed internal and external performance standards both individually and through teammates.
Strong ability to interpret and follow SOPs and assist with providing guidance on the development of SOPs, and provide SOP process improvement considerations for primary platform.
Participate in training opportunities to remain current on industry information, new product development, legislation, coverages, and technology. Pursues a course of personal, professional development.
All other duties as assigned.