Associate II Fund Administration

Ren • Hudson, OH

18h

About The Position

The Associate II, Fund Administration supports Ren’s donor-advised fund (DAF) operations by opening and maintaining new donor-advised funds promptly and accurately. Reporting to the Sr Manager, Fund Administration, this early-career professional applies established procedures and guidelines to prepare investment account paperwork and record data in Ren’s CRM and data management systems. The role communicates with financial professionals and their associates to gather information needed to open new DAFs and accompanying investment accounts. Work is of limited scope, follows standard practices, and is periodically reviewed against defined procedures. The position receives general instruction on day-to-day work and new assignments and builds working relationships across the Fund Administration team and its internal partners.

Requirements

• Three or more years of experience in operations, the financial services industry, or a related field.
• Intermediate Microsoft Office skills, including Excel and PowerPoint.
• Ability to manage multiple tasks simultaneously and prioritize a high volume of work without sacrificing quality or efficiency.
• Excellent verbal and written communication skills.
• Professionalism and interpersonal skills to handle sensitive and confidential situations.
• Strong organization, attention to detail, and problem-solving skills.
• Strong time-management skills and a proven ability to meet deadlines.
• Ability to work in a fast-paced environment.
• Data-entry experience and previous experience working in a CRM.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Open new donor-advised funds (DAFs) by following established standards, timelines, and procedures, escalating exceptions to the Sr. Manager, Fund Administration.
• Review submitted DAF applications for completeness and accuracy against defined guidelines, and gather missing information from financial professionals and their associates.
• Prepare and complete investment account paperwork, and coordinate with Ren’s authorized signers to obtain required signatures.
• Partner cross-functionally with other teams to support accurate opening and ongoing maintenance of funds.
• Enter and maintain DAF and investment account information and statuses in Ren’s CRM, data management, and financial management systems to keep records current and accurate.
• Request and verify investment account login credentials, add them to aggregation software according to each custodian’s process, and assist in establishing online access to open investment accounts.
• Deliver consistent, high-quality service by making outbound calls and responding to inbound calls and emails from financial professionals and associates about DAF and investment account paperwork and requests.
• Apply standard practices to identify and resolve routine processing issues, and recognize when guidance or an occasional deviation from established procedures is needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree