Associate II Fund Administration

Ren • Hudson, OH

4h

About The Position

The Associate II, Fund Administration supports Ren’s donor-advised fund (DAF) operations by opening and maintaining new donor-advised funds promptly and accurately. Reporting to the Sr Manager, Fund Administration, this early-career professional follows established procedures and guidelines to prepare investment account paperwork and record data in Ren’s CRM and data management systems.

The role communicates with financial professionals and their associates to gather information needed to open new DAFs and accompanying investment accounts. Work is limited in scope, follows standard practices, and is periodically reviewed against defined procedures. The position receives general instruction on day-to-day work and new assignments and builds working relationships across the Fund Administration team and internal partners.

Requirements

• Three or more years of experience in operations, the financial services industry, or a related field.
• Intermediate proficiency with Microsoft Excel, Office, and PowerPoint.
• Ability to manage multiple tasks simultaneously and prioritize a high work volume without sacrificing quality or efficiency.
• Excellent verbal and written communication skills.
• Professionalism and interpersonal skills to handle sensitive and confidential situations.
• Organization, attention to detail, and strong problem-solving skills.
• Strong time management skills and a proven ability to meet deadlines.
• Ability to work in a fast-paced environment.
• Data-entry experience and previous experience working in a CRM.

Nice To Haves

• Associate degree preferred.

Responsibilities

• Open new donor-advised funds (DAFs) according to established standards, timelines, and procedures, escalating exceptions to the Sr Manager, Fund Administration.
• Review submitted DAF applications for completeness and accuracy against defined guidelines, and gather missing information from financial professionals and their associates.
• Prepare and complete investment account paperwork and coordinate with Ren’s authorized signers to obtain required signatures.
• Partner cross-functionally with other teams to support accurate fund opening and ongoing maintenance.
• Enter and maintain DAF and investment account information and statuses in Ren’s CRM, data management, and financial management systems to keep records current and accurate.
• Request and verify investment account login credentials, add them to aggregation software according to each custodian’s process, and assist in establishing online access to open investment accounts.
• Provide consistent, high-quality service through outbound calls and responses to inbound calls and emails from financial professionals and associates about DAF and investment account paperwork and requests.
• Use standard practices to identify and resolve routine processing issues, recognizing when guidance or an occasional deviation from established procedure is needed.
• Perform other duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed