Associate I - Surplus Lines

Acrisure•Grand Rapids, MI

5d•Onsite

About The Position

The Surplus Lines Associate works in Acrisure’s Regulatory Affairs Department, supporting employees, leaders, and agency partners with a high degree of customer satisfaction, expertise, and timeliness. The role supports the Acrisure Licensing team and focuses on tax compliance submissions, regulatory documentation, and administrative assistance. The associate is expected to maintain confidentiality, stay informed about multi-state tax requirements, and help address business needs through accurate and timely work. The position requires an on-site presence to support collaboration, team leadership, and cross-functional partnership. Overtime may be required, particularly between September and December.

Requirements

Strong computing skills, including Microsoft Office and specifically Excel.
Ability to work independently after receiving instructions and guidance, while also engaging with team members.
Strong problem-solving capacity.
Self-motivated and driven.
Effective written and oral communication skills.
Willingness and ability to work overtime, particularly between September and December.
At least one year of experience in a customer service role and/or administrative role.
Ability to multitask in a fast-paced environment.
Comfort with an on-site presence to support collaboration, team leadership, and cross-functional partnership.

Nice To Haves

Associate’s degree or higher; equitable work experience will also be accepted.
Enrollment in a degree program pursuing an associate’s degree or higher in accounting, business administration or general business, insurance, legal studies, or a comparable field.
Accounting experience.
Audit experience.

Responsibilities

Initiate tax compliance submissions as assigned by a senior team member.
Verify the applicability and accuracy of tax compliance documents received and filed.
Maintain day-to-day regulatory documents in an organized and timely manner at the direction of the team.
Maintain confidentiality when handling sensitive information and assigned tasks.
Remain informed of multi-state tax requirements.
Execute and utilize tax reports as needed.
Interpret and apply best practices to meet unique business needs.
Maintain current knowledge of team responsibilities and support team success through effective and accurate administrative assistance.
Resolve limited and non-routine problems as required.
Perform other tasks and duties as assigned by the supervisor.