Associate I, Production Operations
About The Position
The Associate I, Production Operations role processes customer payments and exceptions accurately and promptly for customer accounts. The position prepares payments for processing, coordinates setup and maintenance of remittance processors and related equipment, researches and adjusts items, processes exceptions, and maintains remittance-processing supplies. It also prepares outgoing collection notices for negotiable instruments such as bonds, food stamps, and foreign items. This is an onsite, entry-level position in Canton, Massachusetts. The schedule is Monday through Saturday, 2:00 p.m. to 10:30 p.m., with Friday and Sunday off.
Requirements
- High school diploma or GED.
- Ability to lift or move up to 30 pounds.
- Considerable knowledge of remittance processing.
- Proficient written and oral communication skills when dealing with employees or external customers and clients.
- Knowledge of the practices, procedures, and problem-solving techniques required to verify and distribute computer output.
- Knowledge of the practices, procedures, and problem-solving techniques required to process client transactions and produce output through computer operations.
- Knowledge of the practices, procedures, and problem-solving techniques involved in item processing.
- Knowledge of client specifications for remittance processing.
- Knowledge of off-line and peripheral equipment operation and maintenance.
- Ability to assemble, organize, and sequence work.
- Knowledge of how to identify errors in calculations and balances.
Responsibilities
- Process customer payments and exceptions accurately and promptly for customer accounts.
- Prepare customer payments for processing.
- Coordinate setup and maintenance activities for the remittance processor and related equipment.
- Perform research and adjustment activities.
- Process exception items.
- Maintain inventory of remittance-processing supplies.
- Prepare outgoing collection notices for negotiable instruments, including bonds, food stamps, and foreign items.
Benefits
- Flexible and creative work environment.
- Diverse and collaborative atmosphere.
- Professional and personal development resources.
- Opportunities to volunteer and support charities.
- Competitive salary and benefits.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
