Associate I, Commercial Management - Surgical

Alcon•Houston, TX

16h•Onsite

About The Position

The Associate I, Commercial Management - Surgical (Professional Path) supports customer service and communication between Surgical Sales, Marketing, customers, and operations. The role uses product knowledge to manage requests, analyze data, and contribute to process improvements and new projects. It handles quote, contract, and service requests; updates bills of materials; trains new sales representatives on business processes, sales quoting software, and production workflows; supports system enhancements and upgrades; and manages daily and weekly deviations. The associate also responds to inquiries through a cloud-based contact center platform, troubleshoots materials, production, or shipping delays, and assists sales representatives with questions and concerns from high-volume customers.

Requirements

Bachelor’s degree or equivalent years of directly related experience; alternatively, high school education plus 8 years of experience or an associate degree plus 4 years.
Fluency in reading, writing, understanding, and communicating in English.

Nice To Haves

Ophthalmology Surgical Technologist and/or Certified Ophthalmic Assistant.
Experience in ophthalmology, inside sales, customer service, or the medical device industry.
Attention to detail and commitment to accuracy.
Ability to oversee and balance concurrent tasks, cross-functional requests, and time-sensitive project deliverables.
Intermediate or advanced proficiency in Microsoft Excel.
Strong work ethic, critical-thinking ability, and commitment to continuous learning and development.
Collaborative approach with strong interpersonal and relationship-building skills.
Ability to multitask and adapt quickly to change.
Strong organization and time-management skills to handle competing priorities and deadlines.
Desire to understand the reasons behind business processes.

Responsibilities

Create, receive, and handle departmental quote, contract, and service requests from surgical sales, marketing, and operations teams.
Analyze historical data, trends, and other relevant information to provide insights and recommendations that improve processes and team productivity and address business challenges.
Update bills of materials by replacing or removing discontinued components.
Train and develop new sales representatives in business processes, sales quoting software, and production workflows.
Support system enhancements and upgrades.
Handle daily and weekly deviations.
Respond to inquiries through the 800-phone line, text messages, and email using a cloud-based contact center platform.
Troubleshoot issues related to materials, production, or shipping delays.
Assist sales representatives in securing critical account business with high-volume customers by addressing questions and concerns.