Associate, Human Resource Operations

Capital One•Toronto, ON

2d•CA$76,500 - CA$87,400•Hybrid

About The Position

As an HR Operations Specialist, you will be the first point of contact for our Associates. You will manage day-to-day HR Operations, programs and continuous improvement initiatives. This role will partner closely with Associate Relations, HRBP & TA partners , Payroll, and the business to work through and find constructive resolution to employee inquiries and escalations. The HR Operations Specialist will manage key components of the HR Operations portfolio, with a focus on associate relations and benefits operations, absence management, accommodations and other special projects.

Requirements

At least 2 years of experience managing HR programs, specifically with a focus on operational excellence
Previous experience providing HR Operations services to internal associates, People Leaders and Senior stakeholders

Nice To Haves

Proficient knowledge of Google Suite (including Sheets, Slides, Forms, etc.) and Workday or other HRIS platforms
The ability to communicate effectively across various audiences, both written and verbal

Responsibilities

Providing guidance and consultation to associates, managers and HR & TA partners on Capital policies and programs
Proposing, developing, and implementing improvements to existing processes and documentation for the HR & AR Operations, Benefits, and developing new processes as the program and business needs evolve.
Determining the root cause of a problem or issue and provides recommendations for resolution
Remaining current on best practices and legislation impacting benefits, HR & AR Operations, and recommending improvements to develop and maintain company policies, procedures and processes.
Ensuring compliance with federal laws and Capital One policy / procedures
Reporting on trends using data to highlight key metrics and flag emerging risks and issues
Ensuring data accuracy and consistency in all HR systems