Associate Health Center Manager - Southeast - Family Medicine

El Rio Health•Tucson, AZ

12d

About The Position

The Associate Health Center Manager manages administrative, clinical, and operational activities of assigned El Rio Health centers under the organization’s mission, vision, and cultural beliefs. The position leads center staff in delivering high-quality, coordinated, and accessible health services to a diverse patient population. The manager exercises discretion and independent judgment in resolving significant operational matters and may provide nursing services as a Registered Nurse, consistent with Arizona State Board of Nursing requirements and El Rio policies. The role oversees daily clinical operations, staffing, quality improvement, patient experience, compliance, inventory, budgets, and administrative programs. The manager develops operational plans and goals, monitors performance and service outcomes, supports staff development, and collaborates with Human Resources, Information Technology, community agencies, and other stakeholders. The position may require driving a personal or El Rio Health vehicle for work-related business and participating in community and professional activities.

Requirements

Bachelor’s degree or diploma in Nursing from an accredited school, college, or university.
Three years of supervisory experience, preferably in a healthcare setting.
Current, unencumbered Registered Nurse license in good standing from the Arizona State Board of Nursing.
Current Basic Life Support (BLS) certification for healthcare providers from an approved and accredited training program.
Current, valid Level I fingerprint clearance card in good standing, or application within seven working days after beginning employment; the posting also states that a Level One card or fingerprint receipt must be submitted before hire or transfer and that the card must be received within 30 days after the hire or transfer date.
Reliable transportation capable of meeting operational reassignments during the workday.
If driving during work hours: valid Arizona driver’s license, acceptable driving record, and required Arizona vehicle insurance.
Ability to read, analyze, and interpret regulatory documents.
Advanced communication and public-speaking skills; ability to communicate professionally in formal and informal settings and respond effectively in writing and verbally to internal and external customers.
Ability to interact diplomatically with the public in a continuous public-contact setting and present technical analysis effectively.
Proficiency with MS Office (Word, Excel, PowerPoint, Outlook) and the internet.
Ability to apply fractions, percentages, ratios, and proportions to practical situations; knowledge of general and fund accounting and business practices for budget management.
Ability to compile, categorize, formulate, audit, or verify information or data; advanced understanding and navigation of Electronic Health Records.
Ability to prioritize multiple priorities strategically in a dynamic environment and manage projects, programs, and grants successfully.
Ability to support patient flow through nursing involvement and business efficiency.
Ability to motivate, develop, and direct people and identify suitable candidates for roles.
Ability to use logic and reasoning to evaluate alternatives and weigh relative costs and benefits when selecting solutions.
Ability to multitask and maintain professional composure in stressful situations; excellent organizational and time-management skills.
Ability to interact effectively with people from varied social, cultural, economic, and educational backgrounds.
Employees must undergo pre-employment drug testing and may be subject to post-accident, reasonable-suspicion, return-to-duty, and follow-up drug and alcohol testing.
Employees in roles responsible for the safety and welfare of others are classified as safety sensitive.

Nice To Haves

Master’s degree in Nursing or a related field from an accredited college or university.
Five years of supervisory experience, preferably in a healthcare environment.
Experience in a Federally Qualified Health Center.
Management experience in a union setting.
Bilingual in English and Spanish, with the ability to speak, read, and write in both languages.
An equivalent combination of education and experience may be considered if directly related to the job’s functions and responsibilities.

Responsibilities

Identify care gaps in assigned health centers and develop action plans.
Promote public health and disease prevention through community outreach and technology; identify health determinants and disparities and track relevant health outcomes.
Manage clinical, administrative, and operational activities, programs, projects, and assignments for the Health Center.
Implement continuous quality improvement by gathering and assessing performance data and improving service delivery.
Protect patient confidentiality and ensure HIPAA and organizational compliance; provide initial and ongoing staff training on confidentiality.
Lead daily clinical operations, guide and supervise healthcare professionals, foster teamwork and communication, and monitor productivity and service operations.
Manage clinical care, behavioral health operations, and staffing coverage; revise or reassign staffing as needed.
Monitor compliance with universal precautions and infection-control standards and resolve operational issues.
Develop and implement measurable goals, policies, procedures, and tactical action plans for Health Center operations.
Monitor stock drugs, vaccines, and clinical inventory.
Collaborate on medical protocols, clinical operations, and fiscal performance.
Serve as an EPM and EHR super user and coordinate with Information Technology on training, error monitoring, and processing corrections.
Coordinate integrated health services and develop relationships that support customer service expectations.
Coordinate services with community agencies and referral resources and identify patient and family education resources.
Monitor patient feedback, engage patients about service quality, resolve complaints, and implement service improvements.
Maintain compliance with legal, regulatory, Federal, State, and organizational requirements, including Joint Commission Certification standards; conduct scheduled and ad hoc chart audits.
Organize and facilitate staff meetings focused on patient service and safe, efficient operations.
Prepare written communications, reports, and materials on training, goals, program status, and other requested topics.
Maintain a clean, safe, and hygienic work environment in accordance with policies and procedures.
Plan and evaluate department activities; establish strategic goals using business, financial, service, and operational information; prepare activity reports for management.
Handle complaints, settle disputes, and resolve grievances and conflicts.
Establish staff work schedules and assignments based on workload and available resources.
Communicate expectations, monitor and coach staff, support development, and administer discipline as necessary.
Collaborate with Human Resources on employee development and consistent application of employee and labor relations policies.
Recruit, select, orient, and train employees and provide opportunities for staff growth.
Organize workflow, develop schedules, delegate responsibilities, evaluate subordinate performance, implement productivity standards, resolve operational problems, maintain reference manuals, and administer discipline.
Provide information to leadership, supervisors, coworkers, and subordinates through appropriate communication channels.
Control expenses by gathering budget information, scheduling expenditures, monitoring variances, and implementing corrective actions.
Train staff on on-site cash handling, supervise cash-handling processes, and ensure compliance with organizational procedures.
Support cost-effective use of materials, supplies, and equipment and limit waste.
Drive a personal or El Rio Health vehicle for organizational business, such as travel between work sites.
Attend educational workshops and review professional publications to maintain professional, technical, and healthcare knowledge.
Support a safe and healthy work environment and represent El Rio Health professionally in the community.
Participate in community events and appropriate local, state, and national healthcare activities that promote health and El Rio Health’s services.
Perform other duties as assigned.