Associate, Guest Services (Overnight)

WinShape Foundation•Rome, GA

2d•Onsite

About The Position

The Associate, Guest Services (Overnight) oversees and coordinates guest needs upon arrival, throughout their stay, and during checkout. Guest Services Team Members are the first face guests see and help create an atmosphere of hospitality, operational excellence, 2nd mile service, and emotional connection, from warm welcomes to fond farewells. The position reports to the Team Leader, Guest Services. It performs front desk and overnight guest service activities, including check-in and checkout, guest support, property monitoring, and night audit processing. The Associate also participates in training on the OPERA Oracle Property Management System and supports other services as directed by Guest Services Leadership. WinShape Foundation is a Biblically-based Christian non-profit organization that seeks to glorify God through transformational, Christ-centered experiences for people in every stage of life. Its five core ministries offer summer camp, foster care, team and leader development, college student discipleship, and marriage enrichment.

Requirements

High school diploma or equivalent.
1 to 3 years of experience in customer service, hospitality, or a related field.
Experience dealing with guests in a non-intrusive, supportive, and grace-based manner.
Excellent interpersonal and communication skills.
Valid driver's license.
Commitment to being present at appropriate times to work 40 hours weekly, across all shifts and days.
Proficiency in Microsoft Office products and/or knowledge of a property management system.
Ability to lift and/or carry objects weighing up to 25 lbs.
Demonstrated dependability, teamwork, job knowledge, initiative, and problem-solving.
Commitment to WinShape Foundation's purpose and Core Values.
Must reside within 60 miles of the Rome Retreat and less than 150 miles from the Atlanta Support Center.

Responsibilities

Greet guests in the parking lot and assist with baggage.
Handle guest check-ins and checkouts, room key distribution, guest information in OPERA, reports and programming, and restocking guest literature.
Participate in ongoing training to demonstrate proficiency with the OPERA Oracle Property Management System and provide consistent front desk service.
Review daily room occupancy and rate totals, and cross-check registrations against system check-ins.
Report problems raised by guests to maintenance.
Know in-house services and assist guests with questions.
Complete the shift checklist.
Take responsibility for helping guests solve problems when they raise them.
Act as the retreat telephone operator and answer the switchboard phone as needed.
Generate automated accounting reports and process the night audit.
Monitor and clean the Grand Chalet as needed to meet standards.
Clean, monitor, and stock the drink station.
Provide other services as defined by Guest Services Leadership.
Attend WinShape Foundation gatherings and events, including the ONE Conference, Fall Rally, town halls, and other meetings communicated by the leadership team.