Associate - GLS Agency Operations

Morgan Stanley•Baltimore, MD

1d•$51,000 - $82,500

About The Position

The Associate on the GLS Loan Operations Agency team is responsible for the operational administration and servicing of syndicated loan facilities for which Morgan Stanley acts as Administrative Agent. The team supports the full lifecycle of loan transactions and serves as an operational point of contact among borrowers, lenders, internal business partners, and other stakeholders. The role handles accurate and timely loan activity processing, borrower and lender communications, cash and settlement activity, and exception management, while following transaction documentation, internal procedures, controls, and books-and-records requirements. This Associate-level position is within Product Support & Services in the Operations division, which supports transactions and manages post-execution processes. The role also contributes to operational risk management, team delivery, and improvement of the Loan Agency operating model through standardization, automation, stronger controls, and technology improvements.

Requirements

Ability to set clear goals and priorities, manage competing demands, and address non-standard issues in the area of responsibility with minimal guidance and supervision.
Strong understanding of syndicated loan servicing and lifecycle activities, including funding, repayments, interest, fees, and settlement.
Strong risk and control mindset, including the ability to identify issues, escalate appropriately, and support timely resolution.
Ability to work independently and collaborate effectively across Operations, Business Unit, Finance, Risk, Legal, and Technology teams.
Strong attention to detail and ability to manage multiple time-sensitive transactions, deadlines, and competing priorities.
Effective written and verbal communication skills, including professional interaction with borrowers, lenders, and internal stakeholders.
Ability to learn and apply loan documentation, procedures, systems, and controls to support accurate processing and servicing.
Commitment to the Firm's culture and core values and contributing to a collaborative, inclusive team environment.

Responsibilities

Execute day-to-day loan servicing and agency processes using knowledge of relevant systems, markets, and loan products.
Process loan transactions and lifecycle events accurately and on time, including borrower, lender, cash, and settlement activity.
Recognize and escalate operational risks, exceptions, and breaks, and contribute to timely resolution and process improvements.
Build relationships with team members, borrowers, lenders, and internal stakeholders; share knowledge and collaborate to support team delivery.
Follow transaction documentation, procedures, controls, and books-and-records requirements.
Identify opportunities to improve processes through standardization, automation, enhanced controls, and technology improvements across the Loan Agency operating model.

Benefits

Medical insurance
Prescription drug coverage
Dental insurance
Vision insurance
Health Savings Account
Dependent Day Care Savings Account
Life insurance
Disability and other insurance plans
Paid time off, including sick leave consistent with state and local law
Parental leave
20 vacation days annually
10 paid holidays
401(k)
Short- and long-term disability
Potential eligibility for an annual discretionary incentive compensation award and relevant business unit incentive compensation plan, which may include a discretionary bonus component
Other special employee perks