Associate, Gift Processing/NAT

Cradles To Crayons • Newton, MA

7d • Hybrid

About The Position

Cradles to Crayons (C2C) is a nonprofit organization dedicated to providing children aged 0-12 from low-income or homeless situations with essential items such as clothing, shoes, diapers, and school supplies. The organization operates through in-person engagement at its Giving Factory warehouses, where volunteers sort donations, and through advocacy and awareness campaigns to address the issue of Clothing Insecurity. C2C has a national reach and has received a Four-Star Rating from Charity Navigator annually since 2009. The organization has a budget of $20M for FY26 and employs approximately 100 staff members. This position is primarily remote, with an expectation of being in-person at one of the Giving Factories at least one day per week, and requires monthly in-person volunteer shifts. The Gift Processing Associate will ensure an exceptional donor experience through accurate gift administration and high-quality donor data management. This role is foundational to the Development team's operations, focusing on processing contributions, maintaining donor records, coordinating acknowledgements, reconciling fundraising data with Finance, and supporting daily operations. The position reports to the Development Operations Manager and offers an opportunity to build a career in nonprofit development operations.

Requirements

• Passion for Cradles to Crayons’ mission
• Bachelor's degree or equivalent combination of education and experience.
• 1-2 years of professional experience in one or more of the following: Gift processing, Development operations, CRM or database administration, Data management, Accounting or finance support
• Experience working with CRM or donor database systems.
• Strong proficiency in Microsoft Excel and Microsoft Office.
• Exceptional attention to detail with a commitment to accuracy.
• Strong organizational and time management skills with the ability to manage multiple priorities.
• Excellent written and verbal communication skills.
• Ability to handle confidential information with professionalism and discretion.

Nice To Haves

• Experience with nonprofit fundraising databases such as Salesforce, Raiser’s Edge, Blackbaud, or similar CRM platforms.
• Familiarity with nonprofit gift processing and donor data management best practices.
• Experience performing reconciliations between CRM and financial systems.
• Knowledge of charitable giving and donor stewardship practices.

Responsibilities

• Process all charitable contributions, including online, mailed, stock, ACH, wire, donor-advised fund, matching gift, and other gift types, ensuring accuracy and timely entry into the organization's CRM.
• Review gift documentation for completeness and resolve routine discrepancies.
• Maintain accurate constituent records, including contact information and other donor data.
• Process recurring gifts, pledges, tribute gifts, soft credits, and other complex gift transactions.
• Follow established data governance standards to ensure the accuracy, consistency, and integrity of donor records.
• Ensure major or recurring donors are correctly assigned to the appropriate fundraiser or relationship manager.
• Identify duplicate, incomplete, or inaccurate records and resolve or escalate issues as appropriate.
• Ensure compliance with organizational data entry standards.
• Perform regular reconciliation of fundraising records between the CRM and Finance systems.
• Research and resolve discrepancies in partnership with Finance and the Development Operations Manager.
• Prepare routine gift processing reports and supporting documentation.
• Support month-end, fiscal year-end, and audit-related reconciliation activities.
• Assist with financial reporting and documentation requests related to fundraising revenue.
• Coordinate the timely production and distribution of gift acknowledgements and tax receipts.
• Ensure acknowledgement letters are accurate, personalized, and sent within established service standards.
• Respond to donor inquiries regarding gifts, receipts, and donor records.
• Maintain accurate stewardship documentation within the CRM.
• Support the Development Operations Manager with CRM maintenance, data cleanup, and ongoing data integrity initiatives.
• Generate standard reports, mailing lists, and exports for fundraising staff.
• Assist with routine CRM maintenance and quality assurance projects.
• Document gift processing procedures and identify opportunities to improve efficiency.
• Provide administrative support for fundraising campaigns and other development initiatives as assigned.
• Other duties as assigned.

Benefits

• Health benefits including medical, dental, vision and a Health Reimbursement Arrangement
• A monthly cell phone and internet usage stipend
• Employer-sponsored short- and long-term disability and basic life insurance
• Retirement plan matching
• Annual professional development stipend

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level