Associate General Counsel, Collections, Servicing and Customer Operations

Mission Lane

36d•$178,000 - $225,000•Remote

About The Position

Mission Lane is seeking an Associate General Counsel to provide legal and strategic guidance across collections, servicing, and customer operations. This role reports to the Deputy General Counsel and is crucial for ensuring that all customer communications and operational processes are legally sound and build customer trust. The Associate General Counsel will build strong relationships with internal teams, negotiate contracts, track legal and regulatory developments (including AI-related rules), partner with business units on new initiatives, and proactively identify legal issues and opportunities.

Requirements

JD from an accredited law school and an active law license in good standing (a member of at least one bar, and in good standing in every bar where you're admitted)
7+ years practicing law at a large law firm or in a fintech/neobank/bank in-house environment, with real depth in federal and state credit card or personal lending law
Deep understanding of the regulatory landscape governing credit card servicing, collections, and recoveries: FDCPA and state debt collection law, SCRA, Regulation Z, Regulation B, and UDAAP
Expertise in the adjacent frameworks that come with running a credit card program: debt sales regulation, true lender doctrine, bankruptcy law, FCRA, MLA, TCPA, network rules, and AML/BSA and fraud requirements
A track record of prioritizing and delivering across multiple, shifting projects at once, with the communication skills to brief anyone from frontline teams to senior leadership
Strong, independent analytical judgment you trust enough to make calls in a fast-moving, still-forming environment
Able to work fully remote, with travel of roughly once a quarter for 2 to 5 days
A high standard of ethics and integrity, matched by genuine strategic instinct

Nice To Haves

In-house experience at a national bank, or outside counsel experience advising one
Collections and recovery-specific experience within your credit card or lending concentration
Deep regulatory expertise in an adjacent specialty, AML/BSA, fraud, or vendor and technology contracts, that could grow the role beyond servicing and collections over time

Responsibilities

Owning day-to-day legal advice on collections, recoveries, and servicing.
Negotiating and closing contracts with debt sale counterparties, vendors, and technology providers.
Tracking legal and regulatory developments, including rules around AI in back-office and customer-facing tools, and helping the business turn them into compliant products, services, and controls.
Partnering directly with the business on new initiatives that improve the servicing and collections experience, and with Compliance and Risk to sharpen consumer communications and internal processes.
Spotting where the business is headed before it gets there, flagging issues and opportunities early.