Associate, Fulfillment Operations
About The Position
This position supports the Fulfillment Operations team by receiving, storing, picking, packing, shipping, and distributing orders, materials, tools, and parts for the organization and its customers. Under department leadership, the Associate assists with operational, office, and facility functions and follows established policies and procedures to help control inventory and fulfill orders. The position handles well-defined tasks and projects, with objectives set by a manager. Depending on the level, the Associate may perform technical work with minimal direction and contribute to identifying problems, researching root causes, and recommending solutions. The role requires effective collaboration with peers, suppliers, warehouse leads, management, and other departments; careful stewardship of company assets; and adherence to safety, security, and company policies. Some local and long-distance travel, including air travel, may be necessary.
Requirements
- High school diploma/GED equivalent or equivalent work experience.
- No experience is necessary for the base level; Level 2 requires 2+ years of experience, and Level 3 requires 4+ years of experience.
- Experience handling multiple administrative tasks.
- Ability to establish and maintain effective working relationships with management, vendors, and coworkers and foster a team environment.
- Knowledge of departmental standard operating procedures and policies.
- Basic familiarity with applicable federal regulations pertaining to acquiring and disposing of firearms and maintaining related records.
- Proficiency in MS Office Word, Excel, Outlook, PowerPoint, and Visio, as applicable.
- Ability to communicate well with the general public.
- Ability to frequently push, pull, squat, bend, and reach.
- Ability to work in a fast-paced environment.
- Must be able to work the normal business hours set by management, arrive on time, and work the times and total weekly hours required by management.
- May be required to lift up to 45 pounds.
- Must be able to stand and/or sit for extended periods.
- Must be able to use computers, telephones, and office equipment.
Nice To Haves
- Associate’s degree preferred for Level 2.
- Bachelor’s degree preferred for Level 3.
- Knowledge of warehouse equipment, including forklifts, pallet jacks, dock doors, and shrink wrappers.
- Knowledge of office machines, including facsimile, photocopier, and calculator.
- Forklift Operator License/Certification preferred.
Responsibilities
- Protect and promote the Silencer Shop brand and support its mission, “Silencer Ownership Simplified.”
- Handle incoming and outgoing shipments; receive, verify, and inspect incoming materials for accuracy and quality.
- Accurately pick and prepare orders and maintain organized records of activities.
- Maintain a clean, organized, safe, and secure work environment in compliance with OSHA standards and company security protocols.
- Make decisions and carry out assigned tasks with autonomy and self-governance.
- Assist other departments with general warehouse tasks when necessary.
- Communicate and share information with peers, suppliers, warehouse leads, and management.
- Operate and handle heavy equipment, such as forklifts and pallet jacks, safely.
- Prepare shipping labels, manifest orders, and schedule daily carrier pickups through FedEx, UPS, USPS, or specialized freight carriers.
- Follow company policies, procedures, and safety guidelines.
- Assist with special projects assigned by management and assume additional responsibilities as assigned.
- Collaborate with internal and external partners to achieve shared objectives, goals, and results.
- Demonstrate fiscal responsibility in the use of company assets.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
