Associate, Fraud Operations

Capital One • McLean, VA

9h

About The Position

The Associate, Fraud Operations supports the day-to-day operations that manage risk, prevent losses, and protect customers across Capital One’s Travel platform. The role focuses on fraud incident handling, high-risk transaction reviews, chargeback and dispute strategy, and the performance and quality of third-party agents. It is a high-ownership operational position involving frontline fraud troubleshooting, partner coordination, and responses to complex cases or increases in fraudulent activity.

The associate will work with internal data and risk teams to connect transaction information across systems, use operational insights to identify data gaps, and inform platform strategy. As the role develops and business needs allow, the associate may take on broader payments and transactional operations work, including payment routing, virtual card health, and ledger reconciliation. Future work may include moving from external fraud alerts to in-house fraud signals, automating reviews and chargeback representments, and supporting technology migrations that integrate legacy travel systems into the enterprise risk stack.

Requirements

• High school diploma.
• At least 1 year of experience in business operations, fraud operations management, or customer support.

Nice To Haves

• 2+ years of experience in business operations, fraud operations management, or customer support.
• 1+ year of experience in process management.

Responsibilities

• Investigate and resolve complex fraud escalations, high-risk transactions, and account anomalies as part of day-to-day fraud operations.
• Coordinate impact analysis and operational responses to large-scale incidents, including spikes in fraudulent activity and coordinated attacks.
• Execute time-sensitive privacy and compliance workflows, including securely and accurately managing customer data deletion requests.
• Improve and refine chargeback response templates to increase dispute win rates and recover revenue.
• Facilitate monthly business reviews for outsourced fraud operations agents, drive course corrections, and verify performance incentives.
• Review and update agent Standard Operating Procedures (SOPs) to support team performance.
• Partner with internal data and risk teams to map transaction data across systems and streamline fraud investigations.
• Use insights from daily fraud reviews to identify data gaps and inform broader platform strategy.
• As capacity and business needs allow, expand into payments and transactional operations such as payment routing, virtual card health, and ledger reconciliation.
• Help transition operational procedures from external fraud alerts to native, in-house fraud signals.
• Identify opportunities to automate manual fraud reviews and chargeback representments.
• Support the operational side of technology migrations integrating legacy travel systems into the enterprise risk stack.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits supporting total well-being.
• Eligible for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED