Associate, Fraud Operations

Capital One • McLean, VA

1d • $66,700 - $91,200

About The Position

The Associate, Fraud Operations supports Capital One’s Travel platform by managing day-to-day fraud operations, mitigating risk, preventing losses, and protecting customers. The role covers fraud incident handling and high-risk transaction reviews, chargeback and dispute strategy optimization, and management of third-party agent performance and quality. It is a high-ownership operational position that also involves complex fraud troubleshooting, partner coordination, and systematic responses to edge cases and fraud spikes.

The associate will investigate and resolve fraud escalations, high-risk transactions, and account anomalies; coordinate operational responses to large-scale incidents; and perform time-sensitive privacy and compliance workflows, including customer data deletion requests. The role also involves improving chargeback response templates, facilitating monthly reviews of outsourced agents, maintaining agent procedures, and partnering with internal data and risk teams to connect transaction data across systems. Insights from fraud reviews will help identify data gaps and inform platform strategy.

As the role develops, the associate may support the transition to native in-house fraud signals, identify opportunities to automate manual reviews and chargeback representments, and assist with technology migrations into the enterprise risk stack. Depending on capacity and business needs, the role may also expand into payments operations such as payment routing, virtual card health, and ledger reconciliation.

Requirements

• High school diploma.
• At least 1 year of experience in business operations, fraud operations management, or customer support.

Nice To Haves

• 2 or more years of experience in business operations, fraud operations management, or customer support.
• 1 or more years of experience in process management.

Responsibilities

• Investigate and resolve complex fraud escalations, high-risk transactions, and account anomalies as part of day-to-day fraud operations.
• Coordinate impact analysis and operational responses to large-scale risk incidents, such as spikes in fraudulent activity or coordinated attacks.
• Execute time-sensitive privacy and compliance workflows, including secure and accurate customer data deletion requests.
• Continuously improve and refine chargeback response templates to increase dispute win rates and recover revenue.
• Facilitate monthly business reviews for outsourced fraud operations agents, drive corrective actions, and verify performance incentives.
• Review and update agent Standard Operating Procedures to support optimal team performance.
• Partner with internal data and risk teams to map transaction data across systems and streamline fraud investigations.
• Use insights from daily fraud reviews to identify data gaps and inform broader platform strategy.
• Help transition operational procedures from external fraud alerts to in-house fraud signals.
• Identify opportunities to automate manual fraud reviews and chargeback representments.
• Support operational work related to major technology migrations into the enterprise risk stack.
• As capacity and business needs allow, take on payments operations projects such as payment routing, virtual card health, or ledger reconciliation.

Benefits

• Comprehensive, competitive, and inclusive health, financial, and other benefits that support total well-being.
• Eligibility for performance-based incentive compensation, which may include cash bonuses and/or long-term incentives.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED