Associate Ford Performance Coach - Tampa or Orlando, FL Markets

OEC•Tampa, FL

1d•Hybrid

About The Position

OEC provides software solutions to those who work in the automotive parts and repair industry. Our solutions make it easier for automotive industry professionals to buy and sell parts, conduct repair research & planning, optimize estimates, improve the parts supply chain, and more. OEC partners with many of the world’s largest manufacturers, dealers and suppliers, shops and repairers, and service providers, giving our customers access to a comprehensive network and a streamlined workflow. Works exclusively with our Ford dealership customers to drive awareness and education of OEC technologies and competitive parts pricing programs. Increases overall parts sales through performance coaching and regular visits with Ford customers onsite at their locations to drive customer partnership and product utilization.

Requirements

At least 1 year of account management or consultative sales experience in a market-driven environment with a customer-oriented background.
Experienced in a role with heavy business travel is highly preferred.
Highly comfortable in a role with heavy national travel responsibilities (80% travel)
Proven results-oriented background with the drive to produce quantifiable results.
Is assertive and takes initiative; is a self-starter
Able to build and maintain effective customer relationships.
Strong organizational abilities.
Excellent written and verbal communication and presentation skills.
Able to explain technical concepts to non-technical individuals.
A valid driver's license that is Real ID compliant is required.

Nice To Haves

An undergraduate degree from an accredited college or university with a focus in Marketing, Sales, Business Administration, or related discipline is preferred.

Responsibilities

Visits Ford dealerships to ensure OEC product performance is being optimized through business process consultation, training/education, and data analysis and review. Ensures customer satisfaction to maintain product subscription levels.
Coaches Ford dealerships and their staff in utilizing OEC solutions and creating targeted selling approaches to increase parts sales volume to their current customer base.
Works closely with Ford dealerships to build cohesive team environments focused on selling more automotive parts through use of our ecommerce platforms.
Partners with automaker field staff to increase overall awareness of how OEC technologies and solutions help dealers sell more parts.
Executes and tracks fee-based field engagements as sold by Customer Success and Direct Sales, meeting or exceeding expectations outlined in services agreement; provides recap and outlines next steps to dealer at conclusion of each engagement.
Creates and analyzes reporting through internal OEC systems; identifies market/dealer trends and understands market conditions driving results; shares analysis with management for continuous improvement strategies.
Implements action plans including weekly customer visits based on usage data to improve dealer performance/satisfaction of OEC solutions and to optimize parts sales within dealerships.
Manages various projects and requests relating to increasing value of OEC technology such as pilot programs, dealer meetings, industry forums or supporting dealer events.
Partners with Customer Success team members to coordinate activities in the field, identifying areas of opportunity for future field support, as well as relaying follow up action items post customer visit in a timely manner. Supports revenue generating initiatives as needed through collaborative partnership with internal Direct Sales and National Accounts teams.
Utilizes OEC’s CRM (Microsoft Dynamics) to maintain complete call records, visit notes, and accurate customer/account information as well as notate sales leads, which support increased product usage/sales goals.