Associate Financial Services Representative (Hybrid)
Northwell•Melville, NY
•$32,800 - $48,540•Hybrid
About The Position
The Associate Financial Services Representative provides customer-focused support by sharing information, fulfilling customer needs, and tailoring services to create an easy and seamless servicing experience. The role supports insurance benefit verification, pre-authorization, billing coordination, payment collection, customer account inquiries, and other finance-related activities. Work is generally routine, structured, and transactional, with decisions made within defined parameters and questions or significant challenges escalated to more senior team members.
Requirements
- High school diploma or equivalent required.
Nice To Haves
- Associate’s degree or an equivalent combination of education and related experience preferred.
- 0–1 years of relevant experience preferred.
Responsibilities
- Assist with verifying insurance benefits for services before admission.
- Obtain timely pre-authorization for outpatient and inpatient services.
- Address customer inquiries and resolve service issues, including researching and analyzing accounts receivable and outstanding balances.
- Negotiate and advise on collection of overdue bills and payment plans, collect overdue payments, explain financial assistance offerings, and manage and resolve customer disputes.
- Help coordinate inpatient billing.
- Support finance issues and ensure activities comply with applicable regulations and contractual obligations.
- Assist with patient billing and maintain pertinent records required for maintenance of certification.
- Help coordinate with nursing staff in planning and organizing program activities.
- Make routine decisions about assigned tasks within defined parameters and escalate questions, problems, and significant challenges to senior team members.
- Prioritize basic tasks according to standard practices or guidance from others.
- Ensure timely and accurate performance of responsibilities for a single area or group of closely related tasks.
- Perform related duties as required.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
