Sr. Associate, Field Support Technician/Engineering

McKesson•Usa, PA

1d•Hybrid

About The Position

A Field Service Technician (FST) is responsible to install, set up, maintain, troubleshoot and perform repair to client systems and equipment (hardware and software). Such work may be on or off site and may involve co-ordination and co-operation with other support teams or third parties. These duties will commonly be performed within an assigned region but may be required anywhere in Canada and will include travel, after hours and weekend work requirements.

Requirements

Clean Driver's License
Valid US Passport
Ability to travel Monday-Friday
Have a reliable vehicle for local calls (Mileage reimbursed)
Live in PA
Electronic, Robotics or Electro-mechanic college degree.
2-5 years + of experience as FST position
Demonstrate leadership and maintain higher customer satisfaction standards
Excellent interpersonal customer service skills and ability to communicate effectively with individuals from varied backgrounds
Relevant front line, field based technical customer service work experience a clear asset
Good written and verbal communication skills
Demonstrated ability to manage multiple competing priorities in a time critical environment in an organized and effective manner
Demonstrate a Customer First, team-oriented, positive attitude
Must be autonomous; demonstrate initiative and the ability to work with minimal supervision.
Ability to work independently in the field
Capability to work with team members in various departments to achieve departmental goals and to resolve internal and external customer issues in a timely manner
Must have and keep a valid driving license

Nice To Haves

Experience with pneumatic and robotics systems, troubleshooting and repair an asset.
Experience with complex electronic control systems, troubleshooting and repair an asset.
Experience in healthcare or pharmaceutical industry is an asset.
Experience with Hospital Automation and healthcare automation is an asset
Capacity to learn and understand the functions of McKesson APS equipment and apply learnings

Responsibilities

Act as service representative for specific customers
Member of the On-Call schedule
Perform Preventive Maintenance
Accountable for customer satisfaction
Maintain and manage equipment and parts in order to execute service requests in a timely manner
Maintain your inventory up to date
Diligently and professionally execute installations, repairs, necessary changes and assigned tasks on equipment onsite at customer sites as required. This includes performing such work after hours as required on a rotating on-call basis
Ensure all work areas are kept clean, organized and safe always and act in a legal, safe and courteous manner while travelling to and from customer sites.
Complete all administrative and reporting requirements , including all mandatory Training .
Occasionally bring packages to courier depots or directly to the airport in case of emergency or after courier pick-up times have elapsed.
Participate in the set-up of commercial showcase events as required
Assist sales team as service representative when negotiating and banners HQ and chain level, assisting periodical review information on equipment performance
Foster a culture of excellence and customer-first service relationship
Act in accordance with McKess0n Canada ILEAD (Our common definition and shared commitment to leadership: Inspire, Leverage, Execute, Advance, Develop) and ICARE (Our Shared Principles namely: Integrity, Customer-First, Accountability, Respect, and Excellence) guiding principles.