Field Services Engineering Sr Technician I

Zimmer US, Inc.•Newark, NJ

2d•$75,000 - $85,000•Remote

About The Position

Zimmer Biomet is a world leader in musculoskeletal health solutions. Our team members are part of a company with a heritage of leadership, a focus on shaping the future, and a mission dedicated to alleviating pain and improving the quality of life for people around the world. The Senior Field Engineer provides technical service and manages servicing tasks within their assigned region for ROSA® Surgical Devices. In addition, they are key players in complaint investigations, including troubleshooting with on-site Zimmer Biomet representatives in the operating room. The Senior Field Engineer plays a critical role in ensuring the servicing of the ROSA Surgical Device throughout its lifecycle as well as leading key projects and mentoring new hires.

Requirements

Master requirements for ROSA Field Service Engineer
High level troubleshooting skills
Demonstrate knowledge of all ROSA platforms
Possess proven ability to mentor others
Promote the highest level of customer satisfaction through the timely response of customer inquiries, clear and effective communications, and professional appearance and attire
Follow all internal communication and documentation policies
Provide product feedback and improvements to R&D
Excellent communication, organizational, and customer relation skills
Proven ability to work without specific direction on daily activities
Ability to determine own schedule based on business needs
Apply technical knowledge to solve varied and complex problems, potentially ones not previously encountered
B.S. or M.S. in Engineering or relevant Science
Valid driver’s license and good driving record
4-7 years of experience in field support, engineering, or other customer-facing function preferably with a medical device company

Nice To Haves

Prior experience with robotics
Project management skills
Experience working in an operating room environment

Responsibilities

Perform new system installations, preventative maintenance, and troubleshooting and repair for installed ROSA systems following established processes
Master servicing across all ROSA platforms
Provide on-site support for product demonstrations and educational initiatives to build local and regional market awareness
Assess technical problems and find a solution or determine how to elevate it appropriately, while under high pressure situations
Serve as first line troubleshooting support for Field Service Engineers
Mentor and support new hires during training period
Support ROSA classroom training as needed
Provide improvement feedback on training documentation
Assist in limited marketing releases
Attend product trade shows and annual trainings