Associate Field Service Engineer

RSA LLC

32d•Onsite

About The Position

At Solutech, our mission is to ensure critical medical devices are always available to support the treatment and diagnosis of patients when they need it most. Our culture is driven by a shared commitment to making a positive impact—where a team of dedicated individuals goes above and beyond to make a real difference in people’s lives. As part of our team, you'll have the unique opportunity to help shape the future of medical device services. If you want to be part of a team that’s truly making an impact in the healthcare industry, this is the perfect opportunity. To make you a hero for your patients, we go the mile after the extra mile – We are the Solutionists of Solutech. The core of our value proposition is Our People. We strive to proactively invest in their development all while maintaining a manageable work-life balance. Each Associate Field Service Engineer (AFSE) candidate will have the opportunity to develop their technical skills on multiple platforms, most notably Varian TrueBeam, C-Series, and Elekta. A detailed training plan will be created, filed, and executed in alignment with the AFSE training program and 45/90-day reviews. The AFSE development path is designed to allow the candidate to transit through each of the operations divisions to allow the individual to gain knowledge and experience while remaining solely focused on training. The training program is scheduled to last 36 weeks. The candidate will receive periodic assessments from Learning & Development, their immediate supervisor and other individuals as required. Assessment will take place in the form of written exams, practical evaluations and observations of work.

Requirements

Basic mechanical skills
Must be able to use wrenches and screwdrivers skillfully and dexterously. Align and tighten bolt one-handed without seeing fastener
Basic electronics knowledge
Identify and understand the function of components and circuits such as bleed resistors on a capacitor, bypass capacitors on digital circuits, pull-up resistors in logic circuits, blocking diode on a charging circuit
Schematic reading
Able to identify and determine the overall function of a circuit based on the schematic such as self-latching relays, feedback loops using comparators or current control/monitoring using a shunt resistor
Troubleshooting
Able to perform basic troubleshooting tasks both in theory and practice. Examples include using a multimeter to troubleshoot an open switch in a series of switches or analyzing waveforms with an oscilloscope
Communication
Technical and professional communication between colleagues. Able to describe complex issues and understand technical instructions all over the phone
Customer Support
Establish and maintain successful professional relationships with customers. Must be able to effectively communicate with customers in an engaging and uplifting manner, representative of Solutech endeavors
Computer software skills
Must be able to perform basic computer-related tasks such as changing an IP address, booting a computer from a CD, cloning and replacing a hard drive or accessing and reviewing Windows event viewer
Creativity/outside the box thinking
An ability to creatively apply previous knowledge and experience in each situation. An ability to recognize when creativity is both called for and appropriate
Attention to detail and observation skills
The ability to notice and correctly interpret small details, ensuring accuracy in tasks such as inspecting components, identifying inconsistencies, or detecting irregularities. For example, spotting a slight misalignment in a mechanical assembly or recognizing a faint discoloration on a circuit board that could indicate an issue such as overheating

Responsibilities

Participate in field operations as assigned. This will include all service operations, being used as On-The-Job Training (OJT) opportunities
Study independently and/or as directed to prepare for all assignments and rotations
Participate in classroom training and OJT activities as recommended/directed
Maintain a high degree of professionalism and safety consciousness according to guidelines to perform activities under the safest working conditions
Be timely and punctual for all assignments
Dress appropriately and professionally for the job at hand
Report by means of Salesforce, e-mail, expense reports, etc. regularly to ensure accurate company statistical data on training-oriented and customer-oriented activities
Participate in equipment jobs as assigned. These will be scheduled when available by L&D or Parts Director
Successful completion of the Associate training program and all assessments is required for promotion to FSE1. Relocation may be required to a permanent assigned region