T1 - Associate Field Service Engineer- Iowa City, Iowa
About The Position
This position is part of the Service Organization located in Iowa City, Iowa and will be fully remote. At Beckman Coulter, our vision is to relentlessly reimagine healthcare, one diagnosis at a time. You will be a part of the Field Service Team reporting to the Field Service Manager and responsible for ensuring optimal performance of Beckman Coulter equipment. This position services the Chemistry and Automation. If you thrive in a fast-paced environment, enjoy the challenge of identifying solutions, excel in an autonomous role and want to work to build a world-class service organization—read on.
Requirements
- Associate degree or equivalent military experience (Applicants with applicable military experience will be considered on a case-by-case basis)
- 0–1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation
- Hold a current valid driver’s license and good driving record over the last three.
- Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
- Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
- Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
- Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.
Nice To Haves
- 2+ years’ experience of troubleshooting, installation, validation, preventative maintenance, modifications and/or service repair.
- Developing positive business relationships with both internal and external stakeholders, resulting to increased customer satisfaction, and supporting long-term retention
- A technical college major such as biomed, engineering, or related
Responsibilities
- Under moderate direction from Field Service mentors and leadership, complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products.
- Maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times.
- Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals
- Engage with both internal and external stakeholders, understanding and meeting their unique needs
Benefits
- paid time off
- medical/dental/vision insurance
- 401(k)
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
