Associate Field Service Engineer - Minneapolis/St. Paul, MN

Danaher•Minneapolis, MN

9h•Remote

About The Position

The Associate Field Service Engineer is responsible for supporting the needs of our client, which directly impacts patient health and overall well-being. This position reports to the local Field Service Supervisor and is part of the Northland Field Service Team located in the Twin Cities area and will be working remotely to cover the Northland Territory (ND, SD, MN, WI, MT). In this role, you will have the opportunity to complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment including providing excellent and efficient service to Beckman Coulter’s customers, along with technical training on products. You will maintain accurate customer service logs and internal service records, order repair parts, and adhere to cycle times. You will utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals. You will communicate with various levels of internal and external customers, recognizing and addressing their unique needs. You will also foster collaboration by assisting with the training of newer Field Service Engineers.

Requirements

Associate degree (prefer technical, biomedical, instrumentation, electrical engineering or related) or equivalent military experience.
1-year experience diagnosing and repairing mechanical, electromechanical, robotics, electronic equipment, and/or instrumentation.
Ability to travel (providing service in an assigned geography and periodic travel to other areas/overnight).
Must have a valid driver’s license with an acceptable driving record.
Candidates must be able to lift, lower and carry up to 50 lbs. unassisted (tools, replacement parts, consumables etc.).
Candidates must be able to frequently bend, stoop, twist, turn, crouch/crawl, push/pull, and sit/stand for extended periods of time.
Candidates must also be able to reach at, above and below shoulder level, flex/extend neck, have good hand, and finger dexterity.

Nice To Haves

1+ years’ experience of advanced troubleshooting.
Developing relationships with internal and external customers to foster positive partnership and enhance likelihood of customer satisfaction and retention.
A technical college major such as biomed, engineering, or related.

Responsibilities

Complete troubleshooting, installation, validation, preventative maintenance, modifications, and service repair needs on Beckman Coulter equipment.
Provide excellent and efficient service to Beckman Coulter’s customers.
Provide technical training on products.
Maintain accurate customer service logs and internal service records.
Order repair parts and adhere to cycle times.
Utilize business systems such as OBI, Sales Force, and SharePoint for Service Call Planning and advancing team goals.
Communicate with various levels of internal and external customers, recognizing and addressing their unique needs.
Assist with the training of newer Field Service Engineers.