Associate Field Operations Manager

Stryker • Novi, MI

4d • $89,300 - $148,800 • Onsite

About The Position

As the Associate Field Operations Manager, you will manage and lead all activities of the HUB/Branch operation in compliance with corporate objectives, policies, procedures, and guidelines. You will also serve as the liaison between the field sales team for the area covered and the office, coordinating activities related to Operations, Inventory Management, Inventory Requirements Planning, and other related leadership functions. This role involves collaborating with the Sales Manager and Sales Representatives to ensure understanding and impact of HUB/Branch policies and procedures, resolving field representative, sales manager, and/or customer concerns or complaints related to inventory issues, and managing and controlling inventory using available system tools to ensure accuracy for implants (part and lot number level) and instrument sets (set and lot number level) in hospital consignments, and in HUB/Branch/Storage locations. You will also ensure Sales Manager and Sales Representatives are aligned to the key metrics that drive the operations of the HUB/Branch, understand and follow FDA processes and procedures within the HUB, manage forecast and Annual Operating Plan (AOP), and are responsible for the upkeep of the facility including bill management, facility contracts, and managing office vehicles. Managerial duties include but are not limited to: managing multiple offices, recruiting, development, positive recognition, scheduling, and training. Other duties as assigned.

Requirements

• 6+ years’ experience
• Bachelors' degree or 6+ years of professional experience in lieu of degree
• Experience with direct people management, leadership, and team management
• Must have the ability to work flexible hours, as needed to support the business needs, including weekend(s) and evening(s) as needed
• Demonstrated proficiency in MS Software (including: Word, Excel, PowerPoint, Outlook, Access)

Nice To Haves

• Experience in supply chain, logistics, inventory management, or similar fields
• Knowledge and skill with ERP systems
• Demonstrated analytical skills with problem-solving and process improvement orientation

Responsibilities

• Manage and lead all activities of the HUB/Branch operation in compliance with corporate objectives, policies, procedures, and guidelines.
• Serve as the liaison between the field sales team and the office, coordinating activities related to Operations, Inventory Management, and Inventory Requirements Planning.
• Collaborate with Sales Manager and Sales Representatives to ensure understanding and impact of HUB/Branch policies and procedures.
• Resolve field representative, sales manager, and/or customer concerns or complaints related to inventory issues.
• Manage and control inventory using available system tools to ensure accuracy for implants (part and lot number level) and instrument sets (set and lot number level) in hospital consignments, and in HUB/Branch/Storage locations.
• Ensure Sales Manager and Sales Representatives are aligned to the key metrics that drive the operations of the HUB/Branch.
• Understand and follow FDA processes and procedures within the HUB.
• Manage forecast and Annual Operating Plan (AOP).
• Responsible for the upkeep of the facility including bill management, facility contracts, and managing office vehicles.
• Perform managerial duties including managing multiple offices, recruiting, development, positive recognition, scheduling, and training.
• Complete other duties as assigned.

Benefits

• Innovative products and services in Orthopaedics, Medical and Surgical, and Neurotechnology and Spine that help improve patient and hospital outcomes.
• Named one of the World’s Best Workplaces!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level