Field Operations Manager

Verizon • Getzville, NY

2d • Onsite

About The Position

When you join Verizon, you want more out of a career. A place to share your ideas freely — even if they’re daring or different. Where the true you can learn, grow, and thrive. At Verizon, we power and empower how people live, work and play by connecting them to what brings them joy. We do what we love — driving innovation, creativity, and impact in the world. Our V Team is a community of people who anticipate, lead, and believe that listening is where learning begins. In crisis and in celebration, we come together — lifting our communities and building trust in how we show up, everywhere & always. Want in? Join the #VTeamLife.

Requirements

• Bachelor's degree or four or more years of work experience.
• Four or more years of relevant experience required, demonstrated through work experience and/or military experience
• Experience in managing and leading cross functional teams.
• Valid driver's license.
• Willingness to travel up to approximately 25% of the time.
• Willingness to work extended hours when necessary, including weekends, holidays, after hours and on call as required for the needs of the business.

Nice To Haves

• A degree
• Experience in the telecommunications or technology industry.
• Strong communication skills.
• Knowledge of outside plant network architecture including copper and fiber optics.
• Strong PC skills (e.g. Microsoft Office Suite, Google Suite, etc.)
• Experience using virtual collaboration tools (i.e. Zoom, Blue Jeans, Slack, MS teams, etc.).

Responsibilities

• Manage the day to day operations of a field crew responsible for maintaining and installing Verizon's Network.
• Actively coach, motivate and support your team’s professional development.
• Lead and guide a team of union-represented employees promoting outstanding customer service in a safe working environment.
• Manage multiple tasks and prioritize based upon the ever changing environment and daily service delivery situations.
• Train, coach, and counsel direct reports through observing employee quality and safety performance.
• Engage with employees to manage, evaluate and meet team performance and business metrics.
• Conduct employee performance appraisals and communicate feedback effectively.
• Support the installation, maintenance, and construction of network services.
• Evaluate trends in data and identify the root cause of issues to develop solutions to customer service or network issues.
• Interact with customers as needed to ensure service satisfaction.
• Manage mandatory training on compliance, safety, systems and general process changes.
• Maintain and secure administrative records for tracking employee attendance, records of work performed, training completed and other important metrics.
• Resolve grievances and workplace issues to maintain and enhance a positive working environment.
• Travel required within work geography. May be overnight at times depending on geography size.

Benefits

• medical, dental, vision, short and long term disability, basic life insurance, supplemental life insurance, AD&D insurance, identity theft protection, pet insurance and group home & auto insurance.
• matched 401(k) savings plan
• up to 8 company paid holidays per year
• up to 6 personal days per year
• paid parental leave
• adoption assistance
• tuition assistance
• premium pay such as overtime, shift differential, holiday pay, allowances, etc.
• up to 15 days of vacation per year

What This Job Offers

• Job Type: Full-time
• Career Level: Manager