Field Operations Manager

Channel Partners • Remote,

3d • $70,000 - $70,000 • Hybrid

About The Position

Channel Partners is seeking an experienced Field Operations Manager to support a major Audio program, focusing on retail and event execution within Best Buy and other key retail partners. This role is crucial for leading field execution and operational performance, ensuring a high-quality client and consumer experience. The Field Operations Manager will oversee a team of approximately 5 full-time and 23 part-time employees across multiple markets, acting as the operational link between field teams, client services, recruiting, and leadership. The position emphasizes execution, staffing, coaching, accountability, and operational consistency, while supporting strategic client initiatives. This role requires up to 50% travel.

Requirements

• Bachelor’s Degree or equivalent work experience preferred.
• Minimum 3–5 years of retail operations, field management, assisted selling, or agency experience.
• Experience managing remote or multi-market field teams preferred.
• Consumer electronics, retail, or experiential marketing experience strongly preferred.
• Proven ability to lead and motivate field teams.
• Strong operational execution and organizational skills.
• Excellent coaching, communication, and problem-solving abilities.
• Experience managing retail execution programs across multiple markets.
• Strong understanding of retail environments and field operations best practices.
• Ability to prioritize and manage multiple projects simultaneously.
• Comfortable analyzing reporting and operational performance metrics.
• Strong leadership presence with the ability to hold teams accountable while maintaining positive team culture.
• Proficient in Microsoft Office Suite, including Excel and PowerPoint.
• Comfortable with frequent travel and supporting field teams in market.

Responsibilities

• Lead day-to-day field execution across assigned retail and event programs.
• Directly manage, coach, and develop a field team of full-time and part-time employees to ensure strong operational and sales performance.
• Support execution within Best Buy and additional national and regional retail partners.
• Conduct store visits, ride-alongs, trainings, and market evaluations to ensure execution standards are met.
• Support Bose trade shows, media events, retail trainings, and special activations.
• Partner closely with recruiting and onboarding teams to ensure proper staffing coverage across all assigned markets.
• Monitor program KPIs, staffing health, execution quality, and reporting compliance.
• Identify operational challenges quickly and implement solutions to improve performance.
• Ensure field teams execute brand messaging, product knowledge, advocacy, and training expectations consistently.
• Maintain regular communication with leadership and Client Service teams regarding field performance and operational updates.
• Assist with territory planning, scheduling, staffing alignment, and workload balancing.
• Support escalation management and resolution within assigned markets.
• Assist with new program launches, retail resets, and operational initiatives as needed.
• Perform additional operational tasks as assigned by leadership.

Benefits

• Health and wellness benefits plans
• Flexible vacation and holiday policies
• Paid parental leave
• 401(k) with employer matching
• Technology allowance
• Referral bonus
• Tax savings with flexible spending accounts for parking, transit, dependents, and healthcare costs
• Opportunity to work with a growing company that actively rewards and promotes its employees

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree