Associate Field Application Engineer

Seyond•Sunnyvale, CA

42d

About The Position

Seyond is seeking a motivated and detail-oriented Associate Field Application Engineer to support our engineering and operations teams. This is a hands-on, entry-level technical position involving technical support, client interactions, equipment testing, quality assurance, deployment preparation, and AI data preparation. This position is not eligible for employment-based immigration sponsorship.

Requirements

Excellent verbal and written communication skills, with a strong sense for customer service.
Degree or technical background in Engineering, Computer Science, IT, Electronics, or a related field preferred.
Comfortable working with computers, networking, and electronic equipment.
Able to work within Linux environment.
Background and familiarity with test script writing preferred.
Strong attention to detail and problem-solving skills.
Ability to follow technical procedures and accurately document results.
Familiarity with networking, AI/ML, LiDAR, 3D point clouds, or hardware testing is a plus.
Dependable, technically curious, hands-on, and eager to learn.

Responsibilities

Assist both clients and field engineers with troubleshooting and debugging hardware, software, networking, and system issues.
Prepare and perform initial QA checks on equipment and materials for customer deployments.
Test systems and equipment under various scenarios to evaluate accuracy, reliability, performance, and compliance.
Inspect, test, troubleshoot, and document RMA/returned equipment.
Provide occasional remote technical support to customers and field personnel.
Document testing results, technical issues, and troubleshooting activities.
Label and annotate 3D point-cloud data used for AI/machine-learning training.
Review completed labeling for accuracy, consistency, and quality.