Associate Experience Strategist

Kyndryl•Frisco, TX

7d•$63,360 - $114,120•Hybrid

About The Position

Kyndryl is seeking an Associate Experience Strategist to shape customer experiences across products, services, and digital interactions. This role involves translating human insights into actionable experience strategies, leading problem-solving from discovery to execution, and ensuring customer needs are understood and integrated into future solutions. The position requires a blend of research, strategy, and collaboration, with accountability for experience outcomes in consulting engagements.

Requirements

Experience leading customer or user experience strategy within consulting or transformation engagements
Hands on experience conducting qualitative research such as interviews, observations, or ethnographic studies
Proven ability to synthesize research into clear insights, experience frameworks, and strategic recommendations
Experience creating customer journey maps, experience maps, and future state concepts
Ability to facilitate structured workshops using design thinking or experience led methods
Demonstrated collaboration with cross functional teams including strategy, design, analytics, and technology
Experience acting as an advocate for the end user throughout project delivery

Nice To Haves

Experience working on digital transformation or service design initiatives
Familiarity with experience measurement approaches and experience led KPIs
Exposure to change management or implementation planning tied to experience strategy
Experience working with enterprise or complex customer environments

Responsibilities

Lead experience strategy work across Insight, Idea, and Impact phases to uncover customer needs and opportunities.
Plan and conduct ethnographic research, interviews, and qualitative studies to generate customer insights.
Synthesize research findings into clear experience principles, opportunity areas, and strategic recommendations.
Define future state customer journeys and experience roadmaps that guide execution.
Facilitate design thinking workshops and experience mapping sessions with customers and delivery teams.
Act as the subject matter expert for end user needs throughout consulting engagements.
Partner with business strategy, digital strategy, analytics, design, and technology teams to align experience outcomes with delivery plans.
Support the translation of experience strategy into measurable outcomes and implementation guidance.