Associate Experience/Project Management Lead

GEICO•Chicago, IL

About The Position

The Associate Experience & Project Management Lead drives strategic initiatives to enhance the associate experience through project leadership, data-driven insights, process improvement, and cross-functional collaboration. The role partners with business leaders, HR, technology teams, and operational stakeholders to deliver programs that improve associate engagement, operational effectiveness, and organizational outcomes. The Lead manages complex initiatives from planning through execution, including risks, dependencies, operational processes, and insights that inform business decisions. The role also supports change efforts and the adoption of new processes and programs, establishes project standards and governance practices, and helps teams use reliable data to assess program effectiveness and improve outcomes. GEICO describes its pledge as offering a great company, careers, culture, and rewards. It highlights competitive pay, benefits, flexibility, personalized development programs, mentorship, and certification assistance. GEICO states that it will not sponsor a new applicant for employment authorization for this position.

Requirements

Bachelor's degree in Business, Human Resources, Project Management, Analytics, Organizational Development, or a related field; equivalent experience may be considered.
At least 7 years of experience in project management, program management, operations, associate experience, HR programs, analytics, or related disciplines.
Experience leading complex cross-functional initiatives with multiple stakeholders.
Strong analytical and problem-solving skills, including the ability to translate data into business recommendations.
Experience developing executive-level presentations, dashboards, and communications.
Excellent verbal and written communication skills.
Ability to manage competing priorities in a fast-paced environment.

Nice To Haves

At least 10 years of relevant experience.
Project Management Professional (PMP), Agile, Scrum, Lean, or related certification.
Experience supporting employee experience, talent, HR, or organizational effectiveness programs.
Experience with reporting and analytics tools such as Power BI, Tableau, Workday Reporting, SQL, or similar platforms.
Experience leading change management and process transformation initiatives.

Responsibilities

Lead initiatives designed to improve the associate experience across the employee lifecycle.
Partner with business leaders, HR, and operational teams to identify process enhancements and employee-focused solutions.
Translate business needs into actionable project plans and measurable outcomes.
Support organizational change efforts and successful adoption of new processes and programs.
Manage multiple concurrent projects from initiation through implementation.
Develop project plans, timelines, milestones, budgets, and resource requirements.
Coordinate cross-functional teams and ensure deliverables are completed on time and within scope.
Monitor project risks, dependencies, and issues, and implement mitigation strategies.
Provide regular project updates and executive-level communications to stakeholders.
Analyze associate experience, operational, and workforce data to identify trends and opportunities.
Develop dashboards, scorecards, and reporting to support business decision-making.
Research and evaluate program effectiveness and recommend improvements.
Translate complex data into clear, actionable insights for leadership audiences.
Establish standards, procedures, and best practices to improve team effectiveness and project execution.
Support data governance, quality assurance, and compliance requirements.
Coordinate data validation, cleansing, and reporting activities to ensure accuracy and reliability.
Identify operational barriers and collaborate with stakeholders to implement sustainable solutions.
Build relationships with leaders and cross-functional partners.
Facilitate meetings, workshops, and project reviews to align stakeholders on priorities and outcomes.
Coach and train associates on project management disciplines, documentation standards, and process requirements.
Foster accountability, collaboration, and continuous improvement.